Print Production Manager - Large-Format Printing

OPERATIONS MANAGER – PRINT FACILITY

ARC is looking for an Operations Manager for our RIOT Graphics print facility in Houston, TX to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.

The Operations Manager directs the workforce to succeed in quality including hiring, training, and managing new and existing staff members. Other tasks include encouraging positive communications within the branch and other ARC locations to give clients top customer service to support the business.

These are the exciting things you get to do:

• Own the Fiscal and Operational aspects of the assigned branch facility
• Develop and implement a quality management strategy and plan including resources, systems, timescales, and financials to support, contribute to and integrate within the company’s annual goals and long-term strategy
• Work with other branch managers and supervisors to meet customer deadlines
• Develop and maintain systems to establish standards for branch activities and products
• Develop and maintain systems to measure branch performance against established standards
• Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate, advise, assist and correct according to performance levels and internal quality management systems
• Establish and implement necessary communication strategy and corrective action for the improvement and awareness of quality issues across all departments
• Plan and manage departmental activities in accordance with agreed budgets and timescales
• Establish and maintain appropriate inventory controls
• Manage cash sales reporting and submissions
• Report changes to standards (internally and externally initiated) and on performance against standards
• Manage staff according to company standards (appraisals, discipline, training, development, etc.)
• Manage departmental performance against agreed targets and budgets, and within policies and standards
• Liaise with customers and suppliers where necessary (where impacting/affected by quality issues)
• Contribute to executive policy and strategy
• Maintain a high level of branch organization at all times
• Develop tools to accurately track errors and deadline compliance
• Ensure that the system to track machine clicks for maximum cost efficiency is consistently utilized
• Ensure that there are operational QC systems in place to monitor order-in, operators, quality control, final check, and orders-out.
• Ensure that an operational system is in place for proper shift transitions, if applicable
• Ensure that there is a system in place to monitor supplies
• Maintain proper security and safety levels in the facility
• Submit all branch reporting on time
• Plan and direct production activities and establish production priorities for products in keeping with effective operations and cost factors
• Maintain a professional, quality work environment at all times
• Troubleshoot and resolve problematic orders and customer complaints
• Hire, train and evaluate personnel to maintain consistent quality and maximum production

These are the things we are looking for in your background:

• Associates degree or higher
• 4 years of experience managing a print shop or sign location
• Demonstrated ability to balance multiple priorities in a fast-paced environment and align operations and sales processes to achieve business results
• Self-motivated and able to work independently, resourcefully with minimal oversight
• Demonstrated experience in developing strong working relationships with internal and external customers

This is what we have to Offer:

• Excellent Company support and resources
• Excellent Company Reputation because we consistently receive 5-star customer reviews
• Competitive compensation
• Comprehensive Employee benefits that include full medical, dental, vision, and life insurance as well as a 401-K Plan with company-matching
• Employee Stock Purchase Plan gives you 15% money by allowing you to buy ARC stock on the NYSE at 15% BELOW street value
• Management team that supports you and wants to see you be successful
• A culture of caring for our employees
• A variety of creative products to take to market is unrivaled in the industry.

We have Great Cultural Fit and are looking for similar: 

We are one team, one company.  We are blessed with an outstanding culture and maintaining this is something very important to all of us.  The right candidate can succeed within a team environment.

To all recruitment agencies: 
ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

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