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Form of workSuper User, Distribution Operations (12 Month Contract)
WHO WE ARE
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
ABOUT THIS TEAM
At lululemon this team is responsible for supporting DC operators on the floor with technology and hardware troubleshooting activities. A Super User serves as a subject matter expert in DC processes and supports the communication bridge between Technology and DC associates to eliminate process inefficiencies quickly. Super Users also support the launch and go live of new WMS and MHE deployments.
A DAY IN THE LIFE: WHAT YOU’LL DO
- Understands and displays basic troubleshooting concepts and processes
- Understands the process flows for all functional areas in the DC operation
- Understands the importance of adhering to security standards and the potential impacts to the brand due to security breach
- Communicates, to the appropriate audiences, clearly and concisely, in written and oral formats about decisions, plans, and tasks in a timely manner
- Demonstrates the understanding of target SLA's for specific functional areas
- Assist in testing for WMS system modifications and walk through the process operationally prior to install
- Support in documentation updates for all WMS system changes (process maps, job aids and SOPs)
- Assist with training of Floor Leaders and Supervisors on functional processes on the DC floor
- Assist Technology with operational issues by providing clear and accurate information on process and/or system deficiencies
- Testing, troubleshooting or repairing technical equipment (printers, RF devices, autobaggers, etc.)
- Liaison between DC floor end users and the Technology support team on site or remote
- Support administrative tasks when issues do not persist. Tasks will support throughput, SLA and process improvements
- Any and all duties as assigned by manager
QUALIFICATIONS
- Initiative, seeks increased responsibilities
- Attendance/punctuality
- Dependability- Follows instructions, responds to management directions
- Takes responsibilities for Actions
- Knowledge of department processes and SOPs
- 2-4 years of warehouse experience with Manhattan 2013 or newer
- Visual acuity to read labels, RF scanners and to maneuver throughout facility
MUST HAVES
- Acknowledge the presence of choice in every moment and take personal responsibility for your life.
- Possess an entrepreneurial spirit and continuously innovate to achieve great results.
- Communicate with honesty and kindness and create the space for others to do the same.
- Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Foster connection by putting people first and building trusting relationships.
- Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
COMPENSATION & BENEFITS PACKAGE
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional team performance. The base pay range for this position is from $31.40-$41.90/hour, subject to minimum wage in the location. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This position has a target bonus of an additional 5%, subject to certain requirements and the Company’s discretion, bringing the total hourly target compensation range between $32.97- $44.00. Employees in this position may be eligible for shift premiums ranging from $1.00 -$1.00 per hour, depending on location.
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
- Extended health and dental benefits, and mental health plans
- Paid time off
- Savings and retirement plan matching
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- Generous employee discount
- People networks, mentorship programs, and leadership series (to name a few)
Note: Availability of the incentive programs, benefits, and perks may be subject to your location and employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
WORKPLACE ARRANGEMENT
This role is classified as In-Person under our SSC Workplace Policy:
- In-person collaboration and/or office-based work is necessary or important for the role. Work is mainly performed onsite, 4-5 days per week depending on role requirements.
