Inbound Call Center Sales And Customer Support Representative (Super User)

Heartland America is looking for InboundCall CenterSales and Customer Support Representative (Super User)!

• Must be a Minnesota or South Dakota resident.

Heartland America was named in the Star Tribune's Top Workplaces - 2023!

We are proud of our mission to delight our customers and club members through product, price and service! Heartland America has been a USA based Catalog and Internet business providing quality products at value prices! Heartland America values our employees and Customers.

The InboundCall CenterSales and Customer Support Representative (Super User) is responsible for answering Inbound Calls from our customers, accurately entering orders and Customer information, following Call Center scripts, offering programs that payout commission, answering questions and providing solutions for our customers are all part of the InboundCall CenterSales and Customer Support Representative (Super User) role. This position will also provide knowledgeable answers to customer email inquiries, by researching customer accounts and order history. The position offers the flexibility to work remotely, with the availability to work in-house when required. Must be available to come into the office for two week training.

Major Areas of Responsibility:

• Answering phones to process orders/customer inquiries and email correspondence.
• Maintain, verify and enter accurate customer/order information into the database.
• Engage with and build a relationship with the customer and the HLA brand.
• Meet personal/team key performance indicators (sales/call metrics).
• Dedication to deliver outstanding customer service. Ability to empathize with customers, understand their needs, and provide appropriate solutions.

Skills & Other Requirements:

• Data entry – Ability to use a computer/keyboard.
• Strong spelling and grammar skills.
• Attention to detail, strong time management skills and ability to multi-task.
• Ability to work as a team player and independently.
• Sales and service driven.
• Customer focused, friendly demeanor and adaptability to different personality types.
• Strong verbal communication and active listening skills.

Qualities for Success:

• Outgoing personality and genuinely enjoy talking to people.
• Would love to work for a company that provides great values and high-quality products while delivering exceptional customer service.
• Continuous learning and growth mindset.

Desired Qualifications/Education:

• Highschool diploma or GED
• 1-2 Years of customer service/online support experience, a plus.

Submit your resume today! We're looking forward to hearing from you!

Heartland America: Conveniently located off of Hwy 5 & 41 on the border of Chaska/Chanhassen!

Check out our website! www.heartlandamerica.com and our short rebranding video! https://lnkd.in/ggdR_gCw

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Hybrid work

Application Question(s):

• Are you willing to undergo a background screening in accordance with applicable state and federal law?

Experience:

• Customer Service: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: Hybrid remote in Chaska, MN 55318