Super User

About the Position

Hourly: $23.00 - $25.00

Schedule: Mon - Fri Morning Shift (must be flexible) 

This position is the subject matter expert for warehouse management systems solutions including all periphery systems such as reporting, labor management, inventory optimization, inventory planning, etc.  This individual is responsible for both hardware and software support of the site.

Essential Duties and Responsibilities

• Applies working knowledge of SAP and/or use of technical knowledge of connecting to and manipulating relational databases, extracting data, and writing/modifying business intelligence and other systems reports.
• Conducts system configuration, including establishing new locations, zones, search paths, reason codes, and label development in concert with customer.
• Conducts periodic inventory slotting and zoning analysis in warehouse, and executes changes in collaboration with Operations when customer activates this functionality.
• Assists reporting solution administration, providing analytical queries and tools for operational management as needed.
• Supports evaluation of system functionality for application in warehouse operation.
• Tests software upgrades and updates software validation documentation.
• Troubleshoots and diagnoses system issues for users on-site.
• Escalates issues to Kenco Level 2 Support desk and/or customer IT Support staff as needed if they cannot be resolved on-site.
• Modifies warehouse management system security files to add new employees, delete former employees, and change employee name, following notice received from computer user departments and personnel office.
• All Sign on capabilities/needs flow through this role to customer for activation or de-activation.
• Ability to manipulate/create Excel pivot tables.
• Performs basic computer, printer and RF repairs, including work station integration.
• Documents system processes in accordance with the organization's policies and procedures.
• Trains employees on system and related device usage.
• Addresses complaints, resolves problems, and instructs users on corrective actions.
• Develops custom reports as directed by the General Manager.
• Creates, modifies and controls items contained in the SKU Master database.     
• Misc. tasks as assigned by the General Manager.
• Maintains Equipment Support contracts and is the primary contact for Equipment vendor support.
• Warehouse operates 3 shifts. This role will have flexible hours. Being on call will also be required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the experience, training, knowledge, education, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associates Degree in IT or equivalent technical support experience or equivalent WMS exposure in operations.
  (Equivalent experience is defined as 1 year for every year typically associated with degree completion)
• Required experience with SAP, RTCIS, WMS, VPN, Apple
• 1-3 years’ experience using or supporting warehouse management systems preferred
• Customer service experience required
•  Excel experience is strongly preferred
• Familiarity with coding preferred
•  Flexibility to work overtime and varying hours as needed
• Must be willing to serve in an on-call rotation for after-hours support
• SQL Query/Programming skills
• Warehousing or Logistics Industry experience
• Help Desk or User Resolution experience.

Additional Skills

• Communicate effectively with management, vendors, users, customers, and peers
• Logically present issues and potential enhancements effectively
• Ability to read and interpret documents related to operations and system usage
• Ability to explain technical information to non-technical staff
• Strong written, verbal and non-verbal communication skills
• Expert user of Microsoft Productivity Software (Outlook, Word, Excel, PowerPoint, Access)
• Diagnostics/Troubleshooting capability
• System and Process Documentation
• Continuous Improvement mindset

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; and reach with hands and arms. The employee frequently is required to walk and talk or hear.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.