Job Description
Great full time and part time permanent job opportunites with established Towing company with 60 years of service in the Community! Gene's Towing is looking for a reliable and motivated individual to join our team of dedicated professionals. We are hiring for a Multi Tasking Superstar Dispatcher who is not afraid to take charge!
Job duties include:
- Promptly answers incoming calls from customers in need of services
- Asking basic questions of Customers related to current needs
- Remains friendly and approachable with Customers
- Multi-task using multiple computer screens while using radio and answering phone lines simultaneously
- Quickly make sense out of convoluted data
- Accurately tracks all calls from initiation through completion
- Coordinates service and schedules of drivers
- Monitors location of Drivers and trucks
- Answers multiple phone lines
- Prioritize calls in order to schedule and dispatch Drivers and appropriate trucks
- Entering call data accurately and clearly into towing software program
- Determines the response needed for all dispatching situations
- Records, coordinates and accurately relays information of all calls and dispatches
- Communicates effectively with drivers to ensure they are responding to the correct location and status
- Contacts customers to collect payments.
- Performs other duties as assigned by management
- Full time and part time Swing/Graveyard/Weekends (able to work all shifts on occasion, and weekends if needed)
Experience:
- High School Diploma or GED
- 1 year experience in dispatching, data entry and recordkeeping
- 1 year of Call Center/Telemarketing experience
- 1 year of Customer Service experience in a fast paced environment
- Familiar with Pierce, King and Thurston County geographic areas
- Keyboarding and Computer Experience in Windows based programs
Skills Required:
- Communicate on a daily basis with public and law enforcement with courtesy, discretion and sound judgment
- Problem solving
- Able to pass a Federal drug test
- Able to pass a criminal background check
Benefits:
- Paid holidays
- 401K
- Vacation and sick leave
- Employer paid Medical (for employee) Dental & Vision
Starting wage $17-$19 (DOE) per hour.
Gene's Towing is a smoke/vape free company