Dispatcher

Does helping others reach their destination excite you?

Kaptyn is seeking a Dispatcher to work with our team by coordinating and scheduling drivers for passenger pick up in a safe, efficient and timely manner. The ideal candidate will work well under pressure while managing competing sources of data.

This position requires experience working with people under stressful condition and circumstances. Accustomed to working in a fast-paced environment with multi-tasking several schedules and priorities at once.

What we need you to do:

Schedules drivers for passenger pick-up in a way that maximizes the efficiency of all available drivers

Anticipates complications along routes and at driver destinations; communicates delays and route changes as necessary

Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed

Maintain a positive, empathetic and professional attitude toward drivers?at all times?

Acknowledge?and resolve?driver complaints

Ensure that proper records are maintained by noting customer and driver?interactions, transactions, comments and complaints?

Communicate and coordinate with colleagues as necessary?

Provides feedback on the efficiency of the dispatch process?

Ensures customer satisfaction and provides professional customer support

Operating a multi-line console phone telephone system and 2-way radio

Operating a radio console

Determining and assigning the levels of service to reservation

Assigning appropriate codes to the reservations

Performing and reporting crisis intervention with road-side assistance and /or emergency response.

Handling the responding and reception of a wide range of emergency and non-emergency services and complaints

Entering and changing information in local state and national computer database

Evaluate situation, use judgment, and establish priorities and quickly resolve issues?

Performs other related duties as required

What you need to have:

High school diploma or equivalent required

Three to five years prior customer service experience required

One year prior experience in a dispatch call center environment strongly preferred

Prior experience as a driver or chauffeur highly preferred

Excellent verbal and written communication skills

Strong organizational skills to prepare and assign routes

Basic understanding of geographical area and mapping programs to facilitate efficient scheduling

Excellent communication skills to collaborate?with others under any type of condition

Excellent organizational skills to keep track of schedules , routes and personnel

Excellent listening skills, good hearing and clear speech

Knowledge of computers for scheduling and other dispatching duties

Ability to multi-task with different, and sometimes conflicting, events at real time.

Ability to work under stress and remain calm and to calm others during rapidly changing circumstances

Ability to relay information in a fast-paced environment

Proficient with or able to quickly learn dispatch and recordkeeping systems

Ability to work at a fast pace and under pressure

Physical Requirements:

This position will sit for extended periods of time.???

Requires manual dexterity?and use of hands and fingers?while using a computer for extended periods of time.?

Kaptyn is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Kaptyn is committed to equal employment opportunity for all employees. You bring your Experience and Customer Service skills and we will provide you with a work environment free of discrimination and harassment.?All employment decisions will be based on business needs, job requirements and individual qualifications.

PI238065066