Hotel Dispatcher - On-call - Aria

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
As a Hotel Dispatcher, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.
PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Actively seek to provide refined luxury service ensuring guest satisfaction.
• Answer Bell Desk phone and record guest requests
• Facilitate bag handling for guests by dispatching bell persons efficiently.
• Maintain positive guest relations at all times and be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction; handle calls from guests, write requests for service-on-service call cards, punch card with a time stamp and place them in rotation for the next available bell person to assist.
• Assist guest calls and dispatch bellmen to handle guest luggage for check in or check out.
• Transfer callers to other departments as necessary
• Organize convention groups by completing paperwork, setting up bag pull times, calling the tour leader for information as needed including bus times for pick up and room changes.
• Organize all laundry in and out by verifying names, room numbers, number of items and check for room changes.

• High school diploma or equivalent
• Six (6) months of guest service experience
• Six (6) months of experience handling multiple phone lines.
• Work varied shifts, to include weekends and holidays.

• Knowledgeable of various hotel systems such as Opera, HotSOS, GoConcierge, VIPr, Autocab, Autobells, CVPS, and others
• Knowledge of handheld mobile application devices, multi-line phone and 2-way radio experience
• Able to effectively communicate in English, in both written and verbal forms.
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine.
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to company standards.