Dispatcher/ Customer Service Representative

Mid Valley Disposal is currently seeking applicants for our dynamic Operations and CSR Team. Mid Valley Disposal is looking for a motivated employee with Dispatcher and CSR experince who would like to join their team. In this role, you will help Mid Valley Disposal by leading a team towards the success of the daily communication with the drivers and customers. The Dispatcher/CSR is responsible for communicating back and forth with drivers and assist with problem resolution while on route. In addition, create capacity, maximize productivity, and ensure prompt, courteous and efficient service to all customers and drivers.

QUALIFIED CANDIDATES WOULD BE EXPECTED TO:

• Dispatch drivers to calls as they are received, coordinate customer needs, driver locations and loads, and scheduling factors to balance cost and speed of response
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day, close service tickets each day
• Receive incoming calls and e-mails from Customer Service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Ensures same-day service on missed pick-ups by coordinating driver movement in the field
• Records and documents information from route logs for data entry into computer software
• Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles
• Assign loads to drivers based on designated routes and driver location
• Prepare, update and dispense the daily route schedule
• Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pickups), route completions and driver locations
• Ensure route completion via the driver check-in process
• Courteously interact with customers, as required
• Direct office traffic and addressing upcoming issues, and communicate to supervisor or management
• Collect mail and distribute it appropriately
• Report driver performance issues or concerns to appropriate management for resolution
• Follow all required safety policies and procedures
• Process tags for contaminated and overloaded bins
• Occasionally travel to other MVD sites

EXPERIENCE & EDUCATION:

Minimum Knowledge and Skills Required

• Ability to work in a fast paced and interactive environment while taking initiative to solve issues as they arise

• Ability to manage multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment
• Demonstrate a high Customer Service commitment
• Ability to utilize industry specific software applications
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices
• Ability to communicate effectively both written/verbal
• Knowledge of the waste management industry is preferred
• Tenacious, critical thinking, and meticulous problem solver
• Email
• Encore
• 8x8
• Microsoft Office

EXPERIENCE AND EDUCATION

MINIMUM REQUIRED:

• High school diploma or general education degree (GED)
• One (1) year previous Dispatcher experience preferred
• Two (2) years of Customer Service experience is preferred

Fluency in Spanish is preferred but not required. This is a full-time position with a benefits package. Salary/Hourly rate will be determined based on experience and training of the candidate. Schedule will be Monday through Friday occasionally Saturday.

Mid Valley Disposal proudly serves the California Central Valley. We are a fast-paced, high complexity organization with more 8 locations and growing. We are looking for individuals who are enthusiastic, energetic, and passionate about providing our employees with an exceptional employee experience, while treating fellow coworkers with dignity and respect.

Hourly rate will be determined based on experience, $16.00-$21.00 Hourly.

Review of applications will continue until the position is filled.

POSITION LOCATION: Mid Valley Disposal has 8 locations throughout the Central Valley.

PERKS:

• Competitive Pay
• Great Development & Growth Opportunities
• Excellent Benefits (Medical, Dental, Vision, 401k)
• Paid Vacation, Holidays and Sick Time
• Employee Discounts
• Corporate Wellness Programs
• Community Service, Community Education & Volunteering Opportunities

ABOUT MID VALLEY DISPOSAL

Founded in 1997, Mid Valley Disposal (MVD) is the leading locally owned and operated company that services recycling, organics, and solid waste in the Central Valley. The Kalpakoff family has four generations of experience in successfully operating a solid waste management company in California. Today, MVD is being operated by Joseph and Jonathan Kalpakoff (fourth generation). With over 350 employees, MVD provides exclusive collection services to a total of 31 local jurisdictions and is permitted to provide collection services in Fresno, Merced, Madera, Kings, and Tulare Counties.

FOR MORE INFORMATION ABOUT EMPLOYMENT AT MID VALLEY DISPOSAL OR TO VIEW ALL OF OUR OPENINGS, PLEASE VISIT:

https://www.midvalleydisposal.com/careers/