Job Description
Position Summary
The Dispatcher is responsible for routing Wind River Environmental vehicles and ensuring our customers are serviced with excellence at all times.
Essential Duties and Responsibilities
- Ability to work a rotating, schedule that will include partial weekends
- Ability to establish priorities, work independently and proceed with objectives without supervision
- Responsible for working closely with Wind River Environmental customers and technicians to resolve customer, fleet and other issues that occur
- Must have a passion to service our customers
- Develop routes and maintain contact with technicians throughout the their scheduled hours worked
- Collaborate with team and management to modify daily routes to accommodate the needs of our customers
- Acts a communication liaison and answer incoming calls from the technicians on the road
- Cultivate strong relationships with the technicians and customers to reduce stress that comes with last minute schedule changes
- Monitor any sudden route changes or road construction issues and work with technicians to establish new routes for timely service
- Manage all shift emergencies and dispatch on-call technicians accordingly
- Perform and complete special projects and meet deadlines, as assigned by the Customer Service Manager
Knowledge, Skills, and Abilities
- Ability to understand instructions furnished in written, oral or diagram form.
- Ability to read and interpret documents including Company policies and procedures,
safety rules, operating and maintenance instructions, maps and road signs. - Ability to speak, cooperate and communicate effectively with customers, co-workers and
management. - Ability to work independently and manage pressure to meet deadlines.
- Ability to learn and gain expertise in a variety of computer-based systems.
- Ability to work in a fast paced environment
- Highly detail oriented
- Ability to learn operating procedures quickly and be able to execute consistently up to
standard - Foster culture of continuous improvement
- Willingness to learn the business and to grow with the company
- Problem-solving skills and desire to think quickly and effectively resolve issues
- Highly organized individual must have strong aptitude to multi-task in a busy setting
Minimum Education and Experience
- Must have High School Diploma or Equivalent
- Two years’ experience route planning or logistics experience preferred
Work Environment
- Office Based ; Salunga, PA Branch
- Multiple Shifts Available ; Day, Nights, Weekends