Dispatcher

Salary : $39,819.00 - $43,134.00 Annually
Location : Charleston, SC
Job Type: Full-Time
Job Number: 202101326
Department: Traffic and Transportation
Division: Parking Management Services
Opening Date: 03/08/2024
Closing Date: Continuous
FLSA: Non-Exempt
Summary
We are looking for a Parking Enforcement Dispatcher to join the City of Charleston's Traffic & Transportation Department! In this role, you will answer, screen, and resolve non-emergent phone calls to support the activities of the Parking Enforcement Officers in the field.
Examples of Duties

• Answers and screens call, transferring emergency calls to Consolidated 911 Center.
• Resolves non-emergent calls by reviewing records, providing appropriate information, and responding to citizen questions and concerns.
• Generates calls for service using a Computer Aided Dispatch system to dispatch and communicate with Parking Enforcement Officers.
• Coordinates with Parking Enforcement Officers to contact tow trucks.
• Monitors street sweeping of parked cars.
• Performs other duties as assigned.

Basic Qualifications

• High school diploma or general education degree (GED), or equivalent combination of education and experience.
• Ability to complete SLED Security Awareness Training and NCIC 16 Hour Inquiry Course and obtain certification within first week of employment.
• Working knowledge of Microsoft Office or similar software.

Preferred Qualifications

• One year related professional experience.
• Familiarity with computer aided dispatch (CAD) and/or Law Enforcement Message Switch (LEMS) systems preferred.

The City of Charleston offers an extensive benefits package for full-time employees, including: health, dental and vision insurance; employer-paid short and long term disability, life insurance, and employee assistance program; annual and sick leave; 11 paid holidays and 2 personal holidays every year; tuition reimbursement; participation with the SC Retirement System, a defined benefit pension plan; 401k and 457 plan options; and many other benefits. For more information, please visit
Part-time employees are eligible to join the SC Retirement System and may be eligible for certain benefits programs depending on the total number of hours worked.