Dispatcher

Job Summary

Under general supervision, ensuring safe and timely movement of freight, load assignments and providing best in class customer service. Ensure compliance with FMCSA regulations.

Pay: $20 USD/hr

Responsibilities

• Overall management of key factors such as load planning, tracking and tracing and broker communication.
• General dispatch duties, assigning drivers to loads. Always keeping the drivers needs and availability in mind.
• Demonstrates a commitment to safety with the support of corporate safety department, enforcing compliance with Federal, State and Organizational rules and regulations.
• Reviews and audits logs and paperwork.
• Establish and maintain positive and professional working relationships with drivers, internal associates and customers.
• Monitor performance metrics and participate in meetings.
• Complete required reporting for internal and external customers.
• Perform other related duties as assigned by supervisory personnel.
• Customer Focused: Passionate drive to meet the needs of our customers.
• Self-starter willing to quickly adapt, prioritize, and organize. Ability to manage a process from start to finish.
• Ability to set clear expectations and work with others to accomplish specific goals.
• Strong organizational skills and attention to detail.
• Judgement and decision making considering the relative costs and benefits of potential actions to choose the most appropriate action.
• Complex problem solving and reviewing related information to develop and evaluate options and implement solutions.
• Superior communication to include speaking, active listening and conveying information effectively.

Qualifications

• Previous extensive experience and/or formal training or education in trucking activities to include dispatching, scheduling and repairs.
• Prior experience in manufacturing transportation management.
• Possess extensive knowledge of regulatory compliance.
• Possess good leadership skills and the ability to supervise the work of others, must be able to motivate and work in cooperation with others to achieve desires results.
• Possess good communication skills, both verbal and written.
• Computer skills required and personal computer experience, with word processing and spreadsheet applications preferred.
• Total familiarity with on-board computer programs and transportation software implemented on a company-wide basis.
• 2 years industry experience.
• Computer applications experience and proficiency in Microsoft Office.
• Working knowledge of DOT, OSHA and related safety regulations.
• Excellent customer service, problem solving, and decision-making skills.
• Must be punctual and reliable with the ability to work off hours as dictated by the business.
• Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone. Must occasionally lift and/or move up to 50 pounds.