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SalaryGroundtrans Logistics is a leading last mile service provider within the transportation industry vertical. Headquartered in Chelsea, MA, Groundtrans services Pennsylvania, New Jersey, Delaware, Massachusetts, New Hampshire, Rhode Island and Southern Maine.
We are looking for an experienced Shift Manager to help grow, develop and expand a recently launched operation in Philadelphia. The ideal candidate for this position has an Air-Freight Trucking/Last Mile background, is tech savvy and process orienteted.
Key Responsibilities
● Direct leadership of a staff of 20 Delivery Associates
● Oversee Return to Station and End of Shift processes.
● Maintain and reinforce compliance with client policies through communication and direct observation
● Develop Delivery Associate pool by identifying coaching opportunities and leading by example
● Diagnose and proactively resolve problems or issues as they arise
● Provide excellent customer service to both client and customer
● Cultivate strong relationships with Client, Delivery Associates and customers.
● Appointment scheduling for future deliveries while demonstrating a clear understanding of business needs.
● Promote good performance through your positive support and make sound disciplinary decisions for non-compliance with company SOP's
● Perform daily data entry functions to ensure all company and client records are up to date; ensure time keeping functions are completed (clock in/clock out)
● Other duties as assigned based on business needs
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- Evening shift
- Weekends as needed
Education:
- Associate (Preferred)
Work Location: In person
