Dispatcher

Suburban Emergency Medical Services is an EMS leader in Northampton and Monroe County. We provide 911 emergency transport, non-emergency transport and paratransit services to the 19 municipalities we serve. Suburban EMS also provides mutual aid coverage to its surrounding agencies. Suburban EMS has 70 years of experience providing ambulance service 24 hours-a-day, 365 days-a-year. We are community focused and committed to quality patient care.

We are currently seeking a full time dispatcher to join our team. Suburban EMS has 3 stations in Northampton County and 1 station in Monroe County. We currently have a night shift opening.

Our operations include 21 ambulances, 2 QRS units, 20 Paratransit vehicles, over 140 employees, in-house Billing, Education, and Dispatch Departments.

Job Duties and Responsibilities:

• Uses phone, radio, and computer to accept calls, schedules, and dispatches emergency transports in an expeditious manner among hospitals, nursing facilities, medical offices, and private residences, according to established protocols.
• Dispatches emergency transports in an expeditious manner, assigning the most appropriate qualified crew to respond.
• Schedules and dispatches non-emergency transports in a manner that maximizes efficiency, according to established protocols and without compromising patient care or comfort.
• Obtains pertinent information for records and billing as required by Suburban and the EMS Council, and records the information on the appropriate forms. Gathers insurance, pre-authorizations and arranges for PMNC and related information from facilities.
• Decides the most appropriate mode of transportation for clients based on medical necessity, unless patients prefer ambulance service and confirm payment in collaboration with the Billing Office.
• Reschedules transports as needed when problems with requesting party arise.
• Monitors crew and wheelchair van locations and utilization in order to coordinate services and schedules. Ensures area coverage and timely and efficient movement of ambulances when specific needs arise.
• Maintains professional relationships with other Suburban employees, 911 centers, healthcare facilities and municipal personnel, clients, and the general public.
• Maintains communications with all crews at all stations. Distributes information to crews as needed.
• Communicates with crews about issues that arise during transports, with regard to patients or to facilities.
• Verifies scheduled transports.
• Advises crews of traffic problems such as construction areas, accidents, congestion, and weather conditions.
• Enters data into and extracts data from the dispatch program.
• Maintains daily dispatch logs.
• Prepares and provides daily work and run schedules for all stations.
• Answers incoming phone calls, including overflow from Billing, and disburses calls to the appropriate personnel.
• Interacts with Billing to assist with questions from customers.
• Enters 911 calls into the dispatch program.
• Assists with scheduling of personnel for open shifts.
• Calls in personnel when the schedule requires additional resources.
• Prepares wheelchair billing as appropriate.
• Schedules stand-bys and community events as appropriate.
• Attends public service functions, expositions, and other public events while on duty and acts as a representative of the organization.
• Performs any other duty related to Suburban EMS as designated by the supervisor or designee.

A full job description will be provided at the time of hire.

Pay: $20/hour with increase based on previous experience as a Dispatcher

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) matching
• Employee Assistance Program
• Short-term and Long-term disability
• Life insurance
• Education reimbursement

• High school diploma or a GED as evidence of completion
• At least three years of relevant experience.
• EMD certification preferable.