Dispatcher

48forty Solutions is the largest pallet management services company in North America. We provide end-to-end pallet solutions, from supply to retrieval, on-site services, reverse logistics, and packaging materials. 48forty Solutions is truly Pallet Management Made Simple. Our operations workforce is the heart and soul of our business. We are currently looking for a Dispatcher.

Summary

The Dispatcher will assist the Plant Manager in managing the activities of the Truck Drivers. They will also schedule and dispatch drivers to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.

Essential Duties and Responsibilities

• Arrange for necessary repairs in order to restore service and schedules.
• Relay work orders, messages, and information to or from drivers, supervisors, using telephones or two-way radios.
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service.
• Prepare daily work and run schedules.
• Receive or prepare work orders.
• Oversee all communications within specifically assigned territories.
• Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
• Record and maintain driver files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.

Administrative Responsibilities

• Primary phone coverage (first to answer all incoming calls)
• Prepare and mail all US/UPS/Fed Ex packages.
• Sort and distribute incoming mail.
• Oversee all aspects shipping/receiving functions including inventory and the maintenance of inventory.
• Oversee all administrative aspects of the general files area.
• Assist with bookkeeping/accounting functions as appropriate.
• Work environment: Office
• Communication method(s) used: Phone

Requirements

• Must have the ability to communicate accurately and clearly both orally and in writing; pleasant telephone manner; able to think on their feet when dealing with callers; customer service oriented, "can do" approach to work.
• Experience using Microsoft Word, Excel, and Outlook is required.
• Must have superior organizational skills and be extremely detail oriented.
• Excellent problem solving and people skills is also required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in extreme conditions to include, but not limited to, elements, heat, cold, and air particulate
• Repetitively lift up to 50-75 pounds and adjust body position to bend, stoop, walk, turn, pivot, and stand for entire shifts of varying lengths in time
• The employee is frequently required to sit, talk hear, walk and use hands to handle, feel and reach.
• The noise level in the work environment is dependent on location.
• Personal Protective Equipment (PPE) is required (eye protection, ear protection is mandatory at several locations, safety shoes)
• Specific vision abilities required by this job include, close vision, distance vision and color vision.
• Must have a good sense of balance & good eye-hand-foot coordination

Benefits

• Competitive Pay
• Holiday Pay
• Referral Bonuses
• Long-Term Career Advancement
• Great Team Environment
• PTO
• Full-time employees eligible for Medical, Dental, Vision, Basic Life, AD&D and Short-Term & Long-Term Disability insurance on the 1st of the month following 60 days of employment

48forty Solutions is an equal opportunity employer.