Director, Sales Operations

Corporate Profile
SyBridge Technologies was established in 2019 by Crestview Partners to create a global technology leader that provides value-added design and manufacturing solutions across multiple industries. SyBridge is the combination of 16 acquisitions made to combine different products, services, and technologies into a singular technology-enabled solution. SyBridge is based in Southfield, Michigan and has 20 locations throughout North America, Europe, and Asia. For more information, please visit www.sybridgetech.com.
About Crestview Partners
Founded in 2004, Crestview is a value-oriented private equity firm focused on the middle market. The firm is based in New York and manages funds with approximately $10 billion of aggregate capital commitments. The firm is led by a group of partners who have complementary experience and backgrounds in private equity, finance, operations, and management. Crestview has senior investment professionals focused on sourcing and managing investments in each of the specialty areas of the firm: industrials, media, and financial services. For more information, please visit us at www.crestview.com.
Position Summary
In support of the Mission, Vision, and Values of SyBridge Technologies Group of Companies, the Director, Sales Operations will lead the charge in establishing and enhancing the Sales Operations function. This pivotal role involves adeptly managing a small team and collaborating closely with the VP of Sales to craft and sustain key performance indicators (KPIs) that measure the sales team's effectiveness, productivity, and operational efficiency. Embracing a hands-on approach, the Director, Sales Operations will navigate dynamic daily challenges, offering a platform for continuous professional growth and development.
Key Responsibilities

• Developing and implementing Sales Operations strategies, policies, and procedures to optimize the sales cycle and increase revenue growth.
• Account mapping, planning and strategy.
• Designing and managing the sales forecasting, planning, and budgeting processes, and ensuring that they are consistent and aligned with the organizational goals.
• Creating and maintaining key performance indicators (KPIs) and metrics to measure and evaluate the sales team's performance, productivity, and efficiency.
• Analyzing and reporting on sales data, trends, and insights, and providing actionable recommendations to improve sales performance and customer satisfaction.
• Managing and optimizing the sales technology stack, such as the customer relationship management (CRM) system, the sales automation tools, the data analytics tools, and the sales enablement platforms.
• Evaluating and selecting new sales technology vendors and solutions and ensuring their successful integration and adoption by the sales team.
• Collaborating with other departments, such as marketing, finance, product, and customer service, to ensure cross-functional alignment and coordination of sales activities and initiatives.
• Defining and overseeing the sales compensation plans, the sales incentive programs, and the sales recognition and reward schemes.
• Establishing and enforcing sales policies, standards, and best practices to ensure data quality, accuracy, and integrity.
• Resolving sales operational issues and challenges and providing guidance and support to the sales team as needed.

Qualifications

• A bachelor's degree or higher in business administration, sales, marketing, or a related field.
• At least 5 years of experience in Sales Operations, sales management, or a similar role, preferably in the same industry or domain.
• Proficiency in sales automation and CRM systems, such as Salesforce.com, HubSpot, or Pipedrive.
• Expertise in data analysis, reporting, and visualization tools, such as Excel, Power BI, or Tableau.
• Knowledge of sales methodologies, processes, and best practices, such as SPIN, Challenger, or Solution Selling.
• Strong leadership, communication, collaboration, and problem-solving skills.
• Ability to think strategically, analytically, and creatively.
• Attention to detail, accuracy, and quality.
• Adaptability, flexibility, and resilience in a fast-paced and dynamic environment.

Our commitment to you...
SyBridge Technologies is an Equal Opportunity Employer and prohibits Discrimination and Harassment of any kind. We are committed to the attitude of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at SyBridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, National origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SyBridge encourages applicants of all ages.
This position will require prolonged computer use, sitting for periods of time, and travel. In accordance with Americans with Disabilities Act (ADA), SyBridge Technologies will provide accommodations when requested by the employee. When the employee becomes aware of any disabilities that would affect them from performing their duties, they will advise SyBridge Technologies if accommodation is required.