In this position:
As an Operations Executive, you will play a vital role in supporting the day-to-day operations for a high-volume book of business. Collaborating closely with an experienced Sales Executive, your responsibilities include efficiently managing operations to allow the Sales Executive to focus on further developing their existing business.
- Maintain daily tasks for customers, including building and scheduling shipments with efficiency and precision.
- Provide exceptional customer service and resolve any issues that may arise during the shipping process.
- Communicate effectively with all stakeholders, including Customers, Sales Executives, and Carrier Sales Teams.
- Actively troubleshoot issues in daily operations and ensure timely communication of shipment details to drivers using our transportation management system.
- Manage tracking of approximately 120 pickups and deliveries daily, prioritizing tasks to ensure all customer accounts receive proper attention.
- Efficiently manage the operations of various accounts.
- Prioritize daily tasks to ensure all customer accounts are taken care of.
- Provide continuous customer service and support for active shipments in transit.
- Demonstrate the ability to multitask and effectively manage time to complete all tasks each day.
- Industry experience is required; previous experience at C.H. Robinson, Coyote, and Arrive is highly encouraged to apply.
- Attention to detail is essential.
- Thrive in a fast-paced environment that requires problem-solving and decision-making.
- Demonstrate the ability to solve complex problems under pressure.
- Possess analytical and critical thinking abilities.
- Strong customer service and relationship-building skills.
- Effective communication skills (verbal, written, and presentation).
- Competitive and intrinsically motivated mentality.
- Self-motivated with the ability to manage own time and organizational skills.
- Ability to work both independently and in a team setting.
- A competitive salary.
- A fun, energetic, and casual work environment.
- An opportunity to make an immediate impact with a growing company and unlimited growth potential.
- Work in the heart of downtown Chicago, IL (River North).
- Training and development alongside experts in the logistics industry.
- Excellent benefits package, including Medical, Dental, Vision, Disability, and Life Insurance.
- 401K matching.
- High Commission Plan: We offer the highest paying commission plan in the industry, providing a unique opportunity for individuals driven by financial success
- Ownership by Industry Pioneers: Our company is owned and operated by industry pioneers, with over a decade of experience
- Dynamic and Innovative Environment: We are a dynamic, fast-growing, and innovative company that thrives on change and innovation
- Commitment to Customer Service: We prioritize outstanding customer service and believe that our success is closely tied to the success of our team members
- Individualized Training: We set you up for success from day one with our comprehensive training program, enabling you to make an impact right away