Director - Revenue Operations

The Role

Bitly is looking for a seasoned Director of Revenue Operations to drive strategy and operational excellence within our sales and customer success organizations.This role will lead and build a team responsible for ensuring that GTM teams have the data, strategies, and process support to accomplish key business outcomes and maximize revenue growth.This role reports to the SVP of Sales and Customer Success, and will work closely with Sales, Sales Development, Customer Success, Product, Marketing, Finance, and HR to drive operational alignment and a positive customer experience.

What You'll Do

• Strategy Development: Collaborate with executive leadership to develop and execute strategic initiatives aimed at optimizing revenue generation, improving operational efficiency, and enhancing customer satisfaction

• Sales and Marketing Alignment: Foster alignment between the sales and marketing teams to ensure seamless coordination throughout the customer journey, from lead generation to conversion and retention

• Process Optimization: Evaluate existing processes across sales, marketing, and customer success functions to identify opportunities for optimization and efficiency gains. Implement best practices and automation tools to streamline workflows and enhance productivity

• Data Analysis and Reporting: Utilize data-driven insights to inform decision-making, identify trends, and track key performance indicators (KPIs) related to revenue generation and customer engagement. Develop comprehensive reports and dashboards to provide visibility into performance metrics

• Revenue Forecasting: Lead the development of accurate revenue forecasts based on historical performance, market trends, and sales pipeline analysis. Work closely with finance and executive teams to align revenue projections with overall business objectives

• Technology Integration: Evaluate, implement, and integrate technology solutions to support sales, marketing, and customer success initiatives. Ensure seamless integration between systems and platforms to facilitate data flow and process automation

• Team Leadership and Development: Build and lead a high-performing Revenue Operations team, providing mentorship, guidance, and professional development opportunities. Foster a culture of collaboration, accountability, and continuous improvement

Who You Are

• Proven experience (8+ years) in Revenue Operations, sales operations, or a related field within a SaaS or technology company

• Strong leadership skills with a track record of building and managing high-performing teams

• Demonstrated ability to develop and execute strategic initiatives to drive revenue growth and operational efficiency

• Expertise in data analysis, reporting, and forecasting, with proficiency in CRM and marketing automation platforms (e.g., Salesforce, HubSpot, Gainsight)

• Excellent communication skills with the ability to effectively collaborate and influence stakeholders at all levels of the organization

• Detail-oriented with a focus on continuous improvement and process optimization

• Strong business acumen and a deep understanding of SaaS business models and revenue drivers

US Employee Benefits

Your benefits start on Day 1!

Health: 

• Inclusive health, dental, vision built to support diverse lifestyles through Aetna & Kaiser

• One Medical membership: Doctors you can text, call or email 24/7 and receive access to expert insurance guidance

Wellbeing:

• Wellness reimbursement program

• Enhanced care for reproductive health, family planning, pediatrics with Maven

• Robust mental health support and Employee Assistance Program (EAP) with confidential counseling services through Lyra.

• Impactful community building through our Employee Resource Groups

• Global DEI training programs and guest speakers throughout the year

Financial: 

• Generous HSA Contribution from Bitly

• 401k with up to 4% employer match through Betterment, access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years

• Company Stock Options

• Life Insurance - Company provided and supplemental

• Short-term and Long-term Disability

• Unlimited PTO Policy (vacation, sick, & personal), including Mental Health days and 2 annual “Recharge” weeks 

• Partial cell phone and WiFi service reimbursement

• Full support for remote work, including a $500 home office stipend

• Voluntary Benefits: Pet Insurance, LegalShield, IDShield, Hospitalization, and Accident coverages

• Generous parental leave policies; maternity and parental leave for growing families

• Budget for professional development opportunities, including courses and conference attendance 

• Coworking reimbursement - $350 on a quarterly basis

Eligibility & Closing

US applicants must be currently authorized to work in the United States on a full-time basis.

*** Must live in or be willing to relocate to one of the following states to be eligible for hire: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Louisiana, Massachusetts, Michigan, Minnesota, New York, New Jersey,  North Carolina, Pennsylvania, Texas, Vermont, Virginia, Washington ***

If you are based in California, we encourage you to read this important information for California residents linked here. (https://bitly.is/CPRACandidates)

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