Revenue Operations Director

Company Description
Founded in 2013, Ignition is a platform for professional services that empowers businesses to get paid faster, and run smarter. Ignition automates and optimizes proposals, client agreements, billing and payment collection to put an end to late payments, unbilled work and mundane repetitive admin.
Ignition also integrates with leading apps such as Gusto, QuickBooks Online, Xero and Zapier to automate workflows and free up valuable time.
Over 7,000 accounting and professional services businesses globally rely on Ignition to get paid faster for all of their work, run more efficiently, and become more profitable.To date, Ignition has helped facilitate more than 1.5 million client engagements and over 8 million payment transactions.
Ignition has teams in Australia, Canada, New Zealand, the Philippines, US and the UK, with around 180 employees globally.
Company Values:

• We are better everyday
• We work without ego
• We are smarter together
• We hero our customer

Role Location:
This is a remote role, and we are open to candidates based anywhere in the United States or Canada with occasional in-person travel required throughout the USA & Canada.
This role is a global role, meaning that you will be engaging with colleagues and leaders located in varying time zones throughout Ignition's 3 operating regions - AMER, APAC & EMEA.
Job Description
About the team:
We are seeking a highly analytical and process-oriented Revenue Operations Director to optimize our global Sales, Marketing and Customer Experience technology stack, people and processes.
Reporting to the VP of Global Sales and Partnerships, you will be the champion in supporting revenue growth by driving operational efficiency across our global Sales, Marketing and Customer Experience teams. You will work proactively to create the conditions for our go-to-market team that will drive increased revenue growth through the implementation of process, data and tools. Your key stakeholders will also include the Global Head of Customer Experience & VP of Global Marketing.
You will work at a strategic level to identify opportunities that will improve operations across these functions and work at a tactical level, optimizing the systems and tools currently in place that power our teams to accurately measure go-to-market success and drive scalable and efficient revenue growth.
You will also spend a good portion of your time leading the Revenue Operations team members, who are located in Canada, Argentina and Australia, by coaching and rolling up your sleeves as needed.
What you'll be focused on:

• Continually refine the tech stack to ensure seamless integration and efficiency across sales, marketing, customer experience, and other revenue-driving teams.
• Develop robust pipeline management strategies and accurate forecasting models to ensure alignment with business goals and facilitate informed decision-making.
• Implement strategic lead, account, and territory management practices to optimize coverage and drive revenue growth. Ensure alignment with overall business strategies and market needs.
• Analyze workflows and processes across teams, identifying strengths and pinpointing areas for improvement. Leverage data to drive strategic decisions and optimize operational efficiency.
• Design and manage a comprehensive reporting architecture to track key performance indicators. Analyze reports to provide actionable insights to GTM leadership, enabling data-driven strategy adjustments.
• Develop and oversee a competitive, motivating variable compensation structure that aligns with business objectives, incentivizes performance, and ensures equity across the team.
• Provide strategic direction for sales enablement initiatives. Ensure the sales team is equipped with the training, tools, and resources needed to succeed in their roles.
• Support executive leadership in commercial related areas, providing the Sales, Marketing, and CS organizations with streamlined communications and support processes including feedback loops and continual improvement.
• Lead, mentor, and inspire a global Revenue Operations team, promoting a culture of excellence, continuous learning, and adaptability.

Qualifications
What you'll need to succeed:

• 7+ years of experience in managing operations of a high-velocity GTM team.
• Passionate problem solver, with the ability to break down complex problems into simple narratives with context and recommendations, while calling out dependencies and risks.
• Fluent in bowties analytics with a sharp eye for trends, inconsistencies and opportunities to improve revenue performance.
• Proven track record in driving revenue productivity and operational efficiency across marketing, sales, and customer experience in a high velocity GTM motion.
• Proficiency in CRM, enablement tools, and reporting/analytics platforms. Familiarity with HubSpot, Chili Piper, Gong, Apollo, and Looker is advantageous.
• Exceptional leadership, project management, and communication skills.
• Willingness to take on key initiatives as the driver of the results and outcomes (i.e. roll up your sleeves and get it done)
• Proven experience in leading and documenting change management initiatives with minimal impact on productivity. Demonstrated ability to navigate complex transformations smoothly, ensuring team alignment and business continuity.
• Proven stakeholder and relationship management with members of Executive Leadership is significant, bonus points for global stakeholder management experience.

Our Revenue Operations leader will play a critical role in our go-to-market strategy with opportunities to make an impact on revenue growth trajectory. If you have the technical aptitude, leadership skills, and relentless drive to optimize our systems and processes for scale, we want to hear from you.
Additional Information
Why join us:

• Founder led, global SaaS organization, in hyper growth mode and scaling fast
• We work without ego in a collaborative, open and transparent work culture
• Competitive salary and employee stock options from day 1
• 20 days accrued annual leave/vacation, along with 10 days of wellbeing days to take care of yourself and/or loved ones
• Health/Dental/Vision benefits from day 1
• Annual education allowance to support your professional growth
• Curious and smart coworkers who won't back down from a challenge
• Employee recognition program
• Quarterly wellness allowance to spend on your wellness and what this means to you
• Paid subscription to Headspace & LifeWorks EAP & Wellbeing Platform
• Flexible working supported by work from home reimbursement and mobile allowance to allow you to set yourself up safely to work from home
• Personal tax return assistance - after all, we are in the accounting business!
• Paid parental leave
• An extra paid day off to celebrate your birthday, alongside volunteering leave
• Monthly virtual social events

Please consider applying, even if you don't tick all the boxes. Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.
Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact careers@ignitionapp.com