Revenue Operations Director

KarmaCheck is a dynamic technology startup headquartered in San Francisco and is founded by Eric Ly, a trailblazer in the internet industry and former Co-founder and CTO of LinkedIn. Our mission is clear: to revolutionize digital identity verification. We're disrupting the antiquated healthcare credentialing sector within the Background Check industry using our cutting-edge proprietary technology powered by automation, machine learning, and data. Our cost-effective solutions are helping shape the future of digital identity and contributing to the authenticity of the evolving digital landscape.

The Revenue Operations Director will play a pivotal role in optimizing and streamlining our revenue-generating processes. This individual will be responsible for bringing people, data, and processes together under a cohesive revenue strategy and performance tracking structure. The role incumbent will collaborate cross-functionally with sales, marketing, finance, and customer success teams to enhance efficiency, drive revenue growth, and ensure a seamless end-to-end customer experience. 

What you'll do:

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Process Optimization:
• Evaluate and enhance current revenue processes to maximize efficiency and effectiveness.
• Streamline workflows and implement best practices to drive productivity across sales, marketing, and customer success teams.


Strategic Advisory Role:
• Act as the trusted strategic advisor to the VP of Sales, providing insights, recommendations, and support on strategic initiatives.
• Collaborate closely with sales leadership, offering proactive support and strategic guidance.


Revenue Operations Leadership:
• Own the end-to-end GTM planning cycle for the assigned vertical, including ICP definition, territory creation, and input on compensation plan design and quota setting.
• Drive performance monitoring and optimization through data-driven metrics, reporting, and insights across the customer lifecycle.


Operational Excellence and Connectivity:
• Serve as the connective tissue for the GTM motion, fostering collaboration across stakeholders such as marketing, sales, and product teams.
• Establish and drive operational excellence cadence for the vertical, including forecasting and metrics to ensure repeatability and outcome-based execution.


Data Analysis and Insights:
• Generate business insights through advanced analytics and data mining to enhance the Revenue GTM strategy and support fact-based decision-making.
• Leverage data meaningfully to identify opportunities, risks, and bottlenecks across the customer lifecycle.


Technology Integration and Process Automation:
• Collaborate with cross-functional teams to deploy technology and automate key processes, increasing efficiency and allowing sellers more time with customers and partners.

What you'll bring

• 7+ years of experience in Revenue Operations, sales operations, or a related role.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in CRM and other revenue-related technologies (e.g., Salesforce, HubSpot).Familiarity with SaaS business models is advantageous

$130,000 - $200,000 a year

Perks & Compensation:

- Become a key team member on the ground floor of a startup set to disrupt the background check industry and innovate digital identity.

- 100% remote work environment with only limited required travel

- Competitive benefits package including medical, dental, 401k, and EAP. 

- Take the time to Check Yourself - we have an unlimited time off policy.

The expected total compensation for this role is between $130,000 - $200,000 for work performed in the United States. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include seniority level, experience level, transferable skills, education, location, business needs, training, and market demands. This range may be modified in the futur

KarmaCheck is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.