Director Of Student Scheduling

Company Summary

Learning Network is a growing, innovative, and customer-centric educational technology company. We seek creative and tenacious individuals to help us drive success through service.

Service is very important to us. At Learning Network, you will be among real people who care - about their

customers and their colleagues. We prioritize service by making sure the details are done and done well -

every time. We make promises and we keep those promises. We recognize that our customers and our

employees don’t have to choose us. As such, service is embedded deep within our culture - and

white-glove service is an expectation of every employee.

At Learning Network, you’ll be a part of something special. You’ll sleep better knowing you make a

difference in the lives of thousands of Students. You’ll bring access to the most innovative education to

thousands of Students. You’ll do this amongst a supportive community of people who care. In return, you’ll

care. You’ll show you care by being teachable; by not only doing your job well but by valuing the

relationships with those you work with. You’ll achieve your goals and play nicely in the sandbox with

others while doing it.

Working at Learning Network isn’t for everyone. But for those that chose to make the commitment to hard

work, service, students, and colleagues, it’s an incredibly rewarding experience.

Position Summary

We have an immediate opening for a Director. In this role, you will be responsible for the accuracy of Student course schedules and the building of strong relationships with students to understand and support their goals. You will lead a team that owns student course scheduling, graduation progress, master course catalog, scheduling calendar, scheduling reporting, and more. This position is critical to our overall success.

To be successful, you’ll need to be a hands-on initiative taker who loves designing and implementing technology-driven, efficient processes. We need a broad thinker who can make suggestions, take constructive feedback with a good attitude, and then go out and execute with diligence, all while leading a team. If you like working with others to develop a strategy and then rolling up your sleeves to implement that strategy, we’re probably a good fit.

This position is full-time and work from home.

Job Duties

• Train, coach, and lead a diverse team of Student services and scheduling support staff, with a focus on setting and monitoring departmental goals and progress against those goals;
• Oversee rules, best practices, and requirements associated with student services and scheduling across all grade levels and program types;
• Oversee accurate student course schedules to ensure adequate progress towards graduation as well as post-secondary school plans;
• Manage team efforts to ensure adequate calls, emails, and texts to families to discuss student course schedules and other customer service objectives, with a specific focus on building and nurturing strong relationships with students;
• Handle escalated scheduling situations, including but not limited to, escalated tickets, calls, emails, and text messages;
• Analyze, revise, and implement processes that are system-driven to improve team efficiency, effectiveness, and accuracy;
• Facilitate Inter-Team and Inter-Departmental communication and training to help drive consistent program experience for our students and families;
• Ensure student data is accurate and sufficient to meet all operational and compliance requirements and any missing or otherwise insufficient data is clearly and quickly rectified;
• Evaluate student progress against graduation requirements and recommend proactive steps for students with credit deficiencies;
• Assist in monitoring graduation efforts with school counselors, tracking efforts regularly to identify potential graduates early and implement plans to meet graduation requirements.
• Oversee scheduling reports and ensure related processes are followed;
• Implement and oversee employee and process quality control (QC) measures;
• Ensure the completeness and accuracy of all scheduling calendars, course sections in the SIS and LMS, and master course schedules;
• Maintain and update all course catalogs to ensure accuracy and relevance;
• Ensure grades are finalized and stored within acceptable timelines and produce and send periodic report cards and transcripts to families; and
• All other duties as assigned.

Essential Knowledge, Skills, and Abilities

• Excellent communication skills, both written and verbal;
• Able to establish rapport, gain commitment and provide a high level of support to customers,
• internal and external;
• Possess a growth mindset and the ability to perform in a fast-paced environment, be flexible, and
• prioritize multiple time-sensitive tasks simultaneously;
• Excellent organizational and analytical skills;
• Ability to work in a fast-paced, high energy, team environment and juggle multiple tasks;
• Strict attention to detail; and
• Achieve performance metrics.

Minimum Qualifications

• Earned Master’s Degree;
• Three (3) years of related professional experience;
• Two (2) years of experience managing and leading people;
• High level of knowledge of G Suite;
• Experience with common office software products; and
• Ability to pass required background check.
• Must obtain an Arizona IVP Fingerprint Clearance Card

Preferred Qualifications

• Five (5) or more years of professional experience in progressively responsible positions;
• Experience with school counseling, including experience at the secondary school level;
• Experience leading operations and customer service; and
• Knowledge of the Family Educational Rights and Privacy Act (FERPA) preferred.

Benefits

• Medical, dental, and vision employee coverage for as little as $1 each per month
• Personal paid time off in addition to major holidays
• Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance all 100% paid by the employer
• 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 5% of employee earnings
• Best-in-class employee recognition platform, powered by Fond
• Employee discount program with instant access to pre-negotiated, best-rate-guaranteed discounts on hundreds of popular products and services from categories like fitness, travel, professional development, home services, entertainment and more.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• When are you looking to start a new position with Learning Network?

Education:

• Master's (Required)

Experience:

• Leadership: 2 years (Required)
• school counseling: 1 year (Preferred)

Work Location: Remote