Director Of Retail Operations

We invite interested candidates to submit their applications for the Director of Retail Operations by our specified deadline of 3/26/2024. This deadline ensures a timely and efficient review process, allowing us to move forward with selecting the most suitable candidate. We encourage you to apply before this date via our website at thessagroup.com to ensure your application is considered in the initial review phase. Applications received after the deadline may be considered on a case-by-case basis, subject to the position's availability.

Director of Retail Operations

Who are we:

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. 

SSA was built by families, for families, with a family's sense of love anddedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it.

Reporting Relationship

The Director of Retail Operations reports directly to the General Manager.

Responsibilities

• Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis.
• Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.
• Work with Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary.
• Work closely with General Manager regarding client relationship, maintain professional communication and display support when necessary to client.
• Oversees all Retail Operations onsite, responsible for coaching and documentation of management and operations.
• Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc; in management of Department Managers.

• Set precedent to achieve Sales, Per Cap & Controllable Budget.
• Minimize controllable costs associated with the operation. Continually strategize with GM on revenue avenues, areas of opportunity.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team.

• Oversee, support and assist in driving operational systems, processes and policies in support of organization's mission, business needs, client & SSA expectations.
• Ensure the unit is compliant with company policies and standards; Ensure compliance with all health and safety regulations, laws, and policies.
• Determine appropriate level of operation on daily basis based on weather, events, client needs, etc.
• Develop new and innovative operational items in all departments.
• Audit Worker Compensation Compliance.
• Promote an inclusive & supportive approach at the Unit.

• Assure editorial role on all unit publications (newsletters, calendars, memos, etc.)
• Ensures unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Job Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Exceptional problem solving/decision making skills that is combined with the ability to be organized.
• Demonstrates financial management, merchandising, analytical, planning and leadership skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

 IDEA + Belonging 

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. 
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Previous Experience

• Five years of operations management, with strong Retail background.
• All education backgrounds accepted.
• Must be 18 or older.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) 

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. 

Compensation and Benefits

• Full-Time 
• Salary - based on range in consideration of relevant job experience and certification/education; if position is physically in Colorado or California, salary range will be posted above following EPFEW Act 
• Bonus eligible based on company guidelines
• Vacation or TAFW (time away from work) Plan - we want our team to take time as they need, so don't accrue hours but rather give you freedom to schedule within scope of the business and your needs 
• Medical, Dental, Vision, Life Insurance; employee premiums applicable 
• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave 
• Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on birthing event 
• (4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing Parent Plan to extend above timeline 
• 401k program, eligible for enrollment after (1) year of employment during January or June open enrollment periods, company is not matching at this time 
• $75 monthly cell phone stipend 

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.