Assistant Athletics Director For Ticket Operations & Service

Description
Manages the UH Athletic Ticket Office event service operations including event ticket sales & distribution, client relations, Box Office and guest services functions.

1. Manages the Athletic Ticket Office operations and guest services; including hiring and training of all staff.
2. Oversees fiscal administration and operations; including reconciliation of ticketing and donation accounts, cash change funds, accounting and reporting requirements, and other related duties.
3. Oversees the creation, production and execution of all ticketing related requirements and event builds for UH Athletics and third-party special events.
4. Develop, manage and execute game/event day Ticket Operations; including staffing and scheduling needs; accounting and reporting; deposit of event ticketing receipts and settlement requirements.
5. Maintains and tracks ticketing product inventory, facilities and event related manifests, and data files.
6. Identifies services or technology solutions to enhance the customer/guest service experience and assist in achieving defined annual department revenue goals.
7. Maintains current and historical sales data to assist with analyzing results and related effectiveness of the ticket sales plans and initiatives implemented for UH Athletics events.
8. Ensures compliance with established policies and procedures and adherence to appropriate audit controls as required by internal/external auditors.
9. Work with Athletic Ticket Sales & Service, other departments and external constituent groups to execute strategic, effective and successful ticket sales plans and initiatives that align with achieving annual department goals.
Collaborates with Athletic Ticket Sales & Service to initiate and execute group sales, marketing and promotional strategies. Performs other job-related duties as required.

EEO/AA
Qualifications
Bachelors and 5 years experience
Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed.Requires a minimum of five (5) years of directly job-related experience.