Director Of Product Management, Ai Experiences

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers-when you work in ServiceNow Digital Technology, you work for them.

In this highimpactrole, youwill have the opportunity toshowcase your strategicthinking and thought leadership,customer engagement & story telling skills, while also driving day to day execution and innovation excellence. 

This opportunity is part of our Emerging Technology Group within Digital Technology. You will be responsible to drive Product strategy, roadmap, and delivery across a suite of high impact AI related products. Exhibit thought leadership, lead an innovative team, and collaborate across many organizations. As part of Digital Technology - you will be able to drive our customer zero strategy for ServiceNow product - we ensure the products works for us internally and delivers value as it gets in hands of our customers. With AI everywhere we are responsible for advance technology services which cuts across the enterprise like Search and Conversational Interfaces.

We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow's Intelligent platform.

What you get to do in this role:

• Product strategy and vision - develop and articulate a clear product strategy for our AI products. Define and communicate the long-term vision, ensuring alignment with industry trends and customer needs
• Team leadership - Lead and inspire a high-performing Product Management team, fostering a culture of collaboration, innovation, and excellence. Provide mentorship and guidance to product managers, helping them develop their skills and contribute to the success of the products.
• Cross-functional collaboration - Collaborate with cross-functional teams, to ensure the successful development, launch, and support of Products. Work closely with stakeholders to gather input and feedback, incorporating it into product strategy and roadmap decisions.
• Product Roadmap and Lifecycle Management - Develop and maintain a comprehensive product roadmap, outlining key features, enhancements, and releases. Manage the entire product lifecycle, from ideation to end-of-life, ensuring products meet needs and remain competitive.
• Market Analysis and Competitive Intelligence - Stay abreast of industry trends, market dynamics, and competitive landscape related to products. Conduct regular market analysis and gather intelligence to inform product strategy and positioning.
• Stakeholder engagement - Engage with stakeholders to understand their needs, pain points, and feedback related to products. Drive initiatives to enhance customer satisfaction and loyalty through product improvements and innovative solutions.
• Manage complex, multi-disciplinary projects from start to finish and help the teams achieve the intended outcomes  
• Develop plans and help the teams stay on track by monitoring and providing on-going visibility to product status (progress against key milestones, key decisions, dependencies, issues, risks, metrics, etc.) to all stakeholders 
• Anticipate and aggressively remove obstacles that slow down or prevent product teams from delivering on outcomes

To be successful in this role you must have:

• Bachelor's degree in a relevant field; MBA or advanced degree is a plus.
• 10+ years experience in Product Management leadership roles, with 3-5+ years focused on AI products.
• Strong leadership and team management skills.
• Excellent strategic thinking and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Proven track record of successfully bringing products to market and driving product growth.
• Ability to work in a fast paced, dynamic, and fun team environment  
• Team player attitude and willingness to work across the organization and company
• Knowledge of and exposure to the latest in Generative AI landscape highly desirable

Preferred Qualifications/Skills: 

• Strategic thinking and ability to influence stakeholders
• Prior experience with ServiceNow products and/or processes
• Proven results from establishing and optimizing software engineering processes for different organizations/environments 
• Experience in a start-up environment is beneficial

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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