Director, Technical Product Management

Company: Oak Street Health

Title: Director, Technical Product Management

Location: Remote

The base salary offered will range between $102,900 - $200,000 and will depend on a variety of factors, including, but not limited to, the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, other business and organizational needs, and if applicable, the location from which the applicant will be performing the job. The total compensation package for this position may also include other elements dependent on the position offered such as bonuses, equity, etc.

Role Description:

At Oak Street Health, we are building the industry-leading clinical operations and population health platform to support the delivery of high quality care to the Medicare population. As a Director of Product, you will be responsible for partnering with executive operational and technology leaders to define the strategic direction for our technology platforms. The ideal candidate combines deep domain and industry expertise with experience managing Product teams developing solutions for a B2B2C market.  

The Director of Technical Product will be responsible for 1) overseeing and coordinating delivery of the remaining committed technology initiatives for the current data platform, 2) developing and maintaining the roadmap for maintenance and enhancements, and 3) growing and developing the product team to support growth. Committed initiatives for the data platform include payer data integration, vendor data integrations, data warehouse maintenance and enhancements, operational and reporting data structures.  New 2024 initiatives are likely to include platform maintenance, enhancements to support growth and necessary new integrations. To support this work, we anticipate a growth in technology investment (and thus, team size) and consulting engagements.

Core Responsibilities:

• Team Development: You will be responsible for recruiting, training, managing, and mentoring Product team members and leaders. You will develop a player-led team that can operate independently and continuously to deliver value to their particular domain of influence. 

• Product Vision: You will be responsible for providing the vision and direction of technology initiatives spanning Oak Street’s core platform teams, including the company’s investment in building a bespoke EMR solution. Additionally, you will ensure continuous alignment of business leaders with your strategy. 

• Product Strategy: You will partner with executive-level operations and technology leaders to define and prioritize the “problems to solve” for your teams. In order to ensure effective execution, you will be responsible for communicating or facilitating the knowledge transfer of strategic context needed for product teams to deliver on the objectives. 

• Execution: Pulling from industry best practices, you will develop and implement the processes necessary to ensure consistent, high quality execution from your product teams. You will inspire and motivate your teams to do their best work and ensure alignment with cross-functional stakeholders to ensure everyone is moving in the same direction.

• Roadmap Communication: You will facilitate organization-wide communication mechanisms to ensure common understanding of the current state of the Product Roadmap across all relevant stakeholders. Additionally, you will provide a mechanism for continuous roadmap feedback that enables team members across the organization to provide input into the roadmapping process.

• Decision / Trade Off Facilitation: You will facilitate senior-level decision making on organizational priorities, bringing a deep understanding of subject matter necessary to inform high quality decisions. You actively tie trade off decisions to business and user impact to ensure the highest value initiatives are prioritized.

• Culture Development: You inspire in your team a strong understanding of continuous and rapid testing and learning. You help others understand that it is important to make mistakes in order to learn, while ensuring you make them quickly and minimizing risk. You are an advocate for continuous innovation through deep collaboration, and you ensure that your product teams value the input and partnership with designers and engineers. 

• User Advocate: You will continuously engage with end users of your products to identify challenges and potential opportunities. You listen deeply to understand the concerns of your users and serve as an advocate for them during prioritization decisions. 

• Thought Leader: You will develop thought leadership content and presentations that articulate perspectives on industry-wide improvements in your domains. Leveraging this content, you will inspire change within the industry at large while attracting high quality talent to Oak Street Health. 

What are we looking for?

• BS in Engineering, Economics, Informatics, Business or a related field

• 8+ years in a product / product adjacent role at a rapidly growing company

• 5+ years healthcare experience

• 2+ years leading Product Management teams

• Preferred experience:

  • 4+ years operating in a Product Manager role (or similar) 

  • MA / MBA in any of the above fields

• HealthTech Passionate: You are passionate about designing innovative technology to rebuild the healthcare industry as it should be. The combination of your industry and technical knowledge uniquely positions you to deliver impactful products for our business.

• A Natural Leader: You feel comfortable driving strategic and tactical product decisions across a broad range of stakeholders. Your natural tendency is to take ownership of a project and coordinate the necessary resources to ensure success. 

• A Coach and Mentor: You bring a solid-track record of identifying and recruiting top talent and working continuously with those people to develop their weaknesses and leverage their strengths. You impart your knowledge of strong Product Management process onto your team members through both formal and informal coaching and training. You are passionate about helping others to succeed and feel comfortable providing active, ongoing feedback to team members.

• Highly Collaborative: You work well with cross-functional stakeholders at the most senior levels. You act as a bridge between engineering and business leaders to translate complex topics to the domain of your audience and drive strategic decisions.

• User Centric: You believe that users hold the key to unlocking value for our products. You put yourself in the shoes of users in order to design products that meet their needs while solving the business problem. Your ability to empathize with a diverse array of users and partners ensures that the solutions you design will deliver outsized value to the team.

• Data Driven Mindset: You believe the best way to truly understand the impact of products is through data. Through partnership with analytics team members, you are able to design the necessary mechanisms for evaluating the success of each project.

• Continually Learning: You are never satisfied with the status quo, both personally and professionally. You actively seek out new opportunities for knowledge development and growth, and you know how to ask the right questions to solve the problem at hand.

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health