Director Of Operations- Marriott Long Island, Uniondale Ny

Job Title:Director of Operations

Company:Marriott Long Island

Location:Uniondale NY

About Us: We are committed to providing exceptional guest experiences and creating a positive work environment for our team members.

Job Description: We are seeking a dynamic and experienced Director of Operations to oversee the day-to-day operations of our hotel property. As a key member of our leadership team, the Director of Operations will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance.

Responsibilities:

• Provide strategic leadership and direction to all departments within the hotel, including but not limited to front desk, housekeeping, food and beverage, maintenance, and administration.
• Develop and implement operational policies, procedures, and initiatives to enhance guest satisfaction, employee productivity, and overall efficiency.
• Monitor key performance metrics, such as occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and operational expenses, and take corrective actions as needed.
• Collaborate with department heads to develop and execute annual operating budgets, capital expenditure plans, and revenue optimization strategies.
• Foster a culture of exceptional guest service and employee engagement through effective communication, training, and recognition programs.
• Ensure compliance with all Marriott brand standards, corporate policies, and local regulations.
• Lead and mentor a diverse team of managers and staff, providing coaching, feedback, and opportunities for professional development.
• Cultivate positive relationships with guests, vendors, and partners to drive repeat business and enhance the hotel's reputation in the community.
• Stay abreast of industry trends, competitive developments, and emerging technologies to identify opportunities for innovation and improvement.

Qualifications:

• Bachelor's degree in hospitality management, Business Administration, or a related field; master's degree preferred.
• Minimum of 5 years of progressive leadership experience in hotel operations, with at least 2 years in a director-level role.
• Proven track record of achieving operational excellence, financial targets, and guest satisfaction goals.
• Strong understanding of hotel revenue management, sales and marketing strategies, and cost control principles.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to multitask, prioritize, and delegate effectively in a fast-paced environment.
• Proficiency in hotel management software systems (e.g., Opera, Marriott systems) and Microsoft Office Suite.
• Certification in hospitality management (e.g., CHA, CMP) is a plus.

Benefits:

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits package
• Retirement savings 401k
• Paid time off and holidays
• Opportunities for advancement and career growth within the company

We are an equal opportunity employer and welcomes diversity in the workplace. We thank all applicants for their interest; however, only those selected for an interview will be contacted.