AddressPalo Alto, Charlotte or New York.
Help Intapp to multiply its potential for growth, innovation, and market leadership – by leading the operations for alliances and partnerships, optimizing processes and systems, managing and developing the Partner Operations team and overall scalability, and driving partner program execution across the company.
Intapp Company Overview
Intapp is the leading provider of vertical cloud solutions for Professional and Financial Services firms, with over 2400 clients and >$350m in annual revenues. We work with the most demanding firms in legal, accounting, consulting, investment banking, and private capital markets. Our cloud solutions leverage AI and software to enable insights and knowledge for firm leadership, deal management, relationship management, knowledge and experience management, pricing, time recording, risk and compliance management, and application integration – connecting firms’ people, processes, and data.
The Intapp alliances and partner ecosystem manifests and completes our industry cloud platform. Our focus for more than 20 years on the professional services and capital markets industry has cultivated an unparalleled ecosystem of more than 120 services, data, and technology partnerships — all focused on jointly driving client success in our markets. Intapp’s growing partner ecosystem is underpinned by a unified Global Partner program – and a growing dynamic partner management team.
Role Description
We are looking for a Global Partner Operations Director to oversee and optimize operations across all alliances and partnerships and Intapp’s overall partner program. As the Global Partner Operations Director, you will play a pivotal role in driving the success of our partnerships by ensuring operational excellence, fostering partner program execution and ongoing development, and maximizing Partner Operations efficiency and effectiveness. Reporting to the Vice President, Alliances & Partner Ecosystem, you will be responsible for developing and executing strategies to streamline partner processes, build out partner management systems, tools, and automation, enhance partner experiences, and enable the partner management team and the rest of the company to better leverage partnerships.
What you will do :
1. Partner Operations Strategy & Development:
Collaborate with cross-functional teams to develop and refine the Partner Operations strategy, aligned to the overall company strategy, key stakeholder functions, the partner program and partner management capabilities and processes, such as partner sourcing, onboarding, enablement, development, as well as commercial model execution, and support mechanisms.
2. Operational Excellence:
Establish, optimize and maintain operational processes to facilitate and support efficient partner management along the full partnership lifecycle, including partner program deployment and execution activities, co-delivery and co-selling operations, performance tracking and overall reporting for the cross-functional partner team.
3. Automation & Infrastructure Design and Enablement:
Review, design, develop, deploy and continuously improve the technical infrastructure underpinning all partner management and operations. Assess functional demands, strategize with the ecosystem and business operations leadership team, and facilitate or even drive infrastructure development and deployment – working together with key players across the company, such as IT, R&D, Procurement, Legal, Sales, etc.
4. Relationship Management:
Cultivate strong relationships with strategic partners, working side-by-side with Alliance Directors, Partner Development Managers and Channel Partner Managers on operational inquiries, issue resolution, and escalation management.
5. Performance Analytics & Reporting:
Analyze partnerships, partner program and partner management performance metrics, identify trends, and provide actionable insights to optimize partner portfolio and program performance and drive positive client impact, partner experiences and revenue and profitability growth.
5. Partner Enablement:
Manage the development and deployment of comprehensive partner enablement programs, such as training resources, materials, reviews and certifications to ensure positive client experiences, quality and time to value.
7. Cross-Functional Collaboration:
Collaborate closely with sales, marketing, product, IT and finance teams to align partner initiatives and processes with overall business objectives and ensure seamless execution of the partner program and broader ecosystem strategy.
8. Compliance and Governance:
Ensure partnerships and their execution adhere to contractual agreements, compliance standards, and best practices to protect company interests, manage risks and maintain the integrity of partner and client relationships.
9. Continuous Improvement:
Proactively identify opportunities to enhance Partner Operations processes, systems, and tools to drive scalability, efficiency, and our team as well as our partners satisfaction and experiences.
What you will need:
- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
- Proven experience (>10 years) in management consulting (focus on transformation, change, processes and/or technology) and/or Partner Operations, channel management, or business operations roles within the SaaS industry.
- Strong understanding of B2B partnership dynamics, including partner lifecycle management, revenue-sharing models, and partner ecosystem strategies.
- Exceptional analytical skills with the ability to interpret complex data sets and derive actionable insights.
- Excellent communication, change management, negotiation, and relationship-building skills.
- Strategic thinker with the ability to develop and execute innovative programs, sustain change and lead teams and initiatives.
- Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
- Proficiency in CRM, Finance, partner management, and data analytics tools (e.g., Tableau, PowerBI, Excel) strongly preferred.
What you will gain at Intapp:
Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer:
- Competitive base salary plus variable compensation and equity
- Generous paid parental leave, including adoptive leave
- Traditional comprehensive benefits, plus:
- Generous Paid Time Off
- Tuition reimbursement plan
- Family Formation benefit offered by Carrot
- Wellness programs and benefits provided by Modern Health
- Paid volunteer time off and donation matching for the causes you care about
- Home office stipend
- Opportunities for personal growth and professional development supported by a community of talented professionals
- An open, collaborative environment where your background and contributions are valued
- Experience at a growing public company where you can make an impact and achieve your goals
- Open offices and kitchens stocked with beverages and snacks
#li-nl1
Your actual base salary will be determined by factors such as relevant experience, geographic location, and internal equity. In addition to base salary, variable compensation and equity may also be included.
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.
