Director Of Operations - Mail, Print, Document Processes

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Operations
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$98,700.00 - $162,900.00
Target Openings
1
What Is the Opportunity?
Reports to Assistant Vice President, or Vice President in an operations area.. Acts as a key player in establishment and execution of strategic and tactical operational initiatives. Directs a team dedicated to support of an Operations initiative or field organization, driving resolution of problems, change in strategic direction, optimization of operational effectiveness, communication, compliance, quality, service, productivity, systems rollout, education/training coordination, liaison activities between these entities and other Business Insurance entities. Assure all related activities are delivered in a manner consistent with customer service and expense management focus. Accountable to oversee and optimize operational effectiveness throughout the field and home office operations. Participates and/or initiates strategic, as well as the tactical, policy, workflow and performance standards development/implementation.What Will You Do?

• Participates and/or initiates long and short-term business strategies for Centralized Inbound Mail, Enterprise Digitization/Imaging, and Specialty Print/Print-to-Mail strategies to continually enhance operational effectiveness enabling a competitive edge.
• Create, drive and execute vision of mail and print-to-mail strategies.
• Continually monitors activities of competition and acts appropriately to position the organization out in front.
• Drive initiation, planning, approval process and execution of new or existing projects and initiatives that impact internal business partners and external customers, working with Senior Leadership, Finance, etc. to overcome obstacles and expedite project process.
• Assesses current systems, best practices, quality, service and staff making adjustments to ensure operations stays in line with Business Insurance partner initiatives.
• Participate and drive enterprise solutions related to document creation, delivery, and capture as it relates to mail and print capabilities.
• Partner with business areas to develop and implement operational strategies and best practices.
• Ensure effective utilization of these strategies, policies, etc.
• Review and analyze financial and operational results to monitoring operational effectiveness (i.e. timeliness, productivity, quality, compliance, etc.) taking corrective action as necessary.
• Provide analysis of management information to respective stakeholders working with them on tactical and strategic measures needed to improve results.
• Act in a collaborative capacity with business partners, etc. to resolve problems/issues quickly. Establish priorities and make workflow decisions.
• Assure that our contractual commitments are met.
• Manage and direct the effective implementation of new technologies and the utilization of existing systems.
• Deploy systems, workflow, best practices, etc. changes and enhancements ensuring adequate training, communications and support.
• Establish and maintain positive and productive relationships through on-going dialogue with , business partners and leadership team.
• Meet with them to assess operations performance and identify/resolve issues/problems.
• Perform all necessary staff management functions to support profit, growth and expense management goals.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree preferred.
• Demonstrated ability to support or manage and implement project tasks/projects.
• Demonstrated ability to influence and leverage behavior for benefit of the project.
• Demonstrated ability to work independently and in a team environment.
• Demonstrated ability to manage and implement projects.
• Ability to set clear direction by defining goals and priorities.
• Ability to evaluate and support the business needs.
• Solid verbal and written communication skills.
• Solid business knowledge.
• Management of staff.
• Training and development experience or education.
• Clearly expresses ideas orally and in writing.
• Listens to and understands others.
• Shares information and maintains confidentiality.
• Leadership:
• Clearly expresses ideas orally and in writing.
• Listens to and understands others.
• Shares information and maintains confidentiality.
• Strategic Vision:
• Can understand organizational goals and seeks opportunities to better attain them.
• Thinks creatively and offers innovative approaches to enhanced operational effectiveness.
• Customer Focus: Identifies customers needs and takes appropriate action to meet those needs.
• Acts with a sense of urgency.
• Alliance Building:
• Builds a winning team.
• Establishes strong coalitions and networks both within and outside of the division.
• Works effectively with all levels and can easily build new relationships.
• Management:
• Hires competent performing people.
• Takes responsibility for decisions and actions.
• Manages own work and directs the work of others.
• Challenges employees to take responsibility for their performance and their development.
• Understands account support/services and responds to all related issues, concerns and problems to achieve desired goals.
• Technical Knowledge:
• Demonstrates specific policy service and operational skills necessary to achieve established and stretch business goals.
• Evaluates business condition and translates the solution into a manual and/or automated process.
• Business Knowledge:
• Clearly demonstrates specific knowledge requirements related to Premium Audit services as defined by the Operations Division.

What is a Must Have?

• Five years work experience in Finance, Operations or Collections required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.