Operations Director

The Operations Director is responsible for the daily operational and organizational management of the North East Region in the US market. This role will directly manage multiple offices P&L to accomplish profitability and growth objectives in an efficient and high quality manner. In addition, this role will recruit, develop and motivate staff to provide a world class customer experience and meet or exceed client expectations. It is important that the individual in this role provides all stations with the necessary tools in place to succeed and expand their business levels in both domestic and international product line in a sustained fashion. It is expected that this role partners with corporate operations and the product team to implement and execute corporate strategy within the region and building upon the "One Team, One Vision" approach regionally.

• Provide daily P&L management of region, and ensure necessary tools, processes and metrics are in place to ensure growth, service and profitability goals accomplished
• Recruit, hire, train, and develop the team to ensure company expectations are met and manage underperformance as necessary. Conduct weekly 1:1's in order to effectively coach, develop and motivate the team through performance KPI's, metrics and goals
• Be active in sales pipeline management & sales calls to client to develop revenue. Support solution development in order to execute and deliver to the client's expectations in order to exceed growth objectives in both international and domestic products
• Internal networking and partnership amongst the vertical and corporate functions
• Align on sales strategy with the Reginal Sales Director in partnership to meet and exceed our budget expectations
• Develop and execute the North East Region's operational & cultural strategy of AIT
• Other duties and responsibilities will be assigned as the business demands deem necessary

Education Qualifications

• High School Diploma or GED Equivalent Required 
• Bachelor's Degree or work experience equivalent Preferred

Experience Qualifications

• 3+ years Multi-station P&L experience Required 
• 10+ years Experience with diversified freight forwarding products including domestic, international and logistics Required
• 15+ years Freight Forwarding experience Preferred

Other Skills We Hope to See:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.  

About AIT Worldwide Logistics:

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.  Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.