Director Of Information Technology

DIRECTOR OF INFORMATION TECHNOLOGY

SUMMARY

Under direction of the Chief Financial Officer, this position supports all Authority operating departments by providing leadership and guidance to the Information Technology Department, including the development of overall Information Technology strategy as well as the implementation and maintenance of an Agency-wide computing system and network infrastructure. . Primary responsibilities include overseeing core IT services, implementing hardware and network infrastructure, supporting operating systems software, and leading any other duties that fall under the purview of the IT department. Along with having technical expertise, the successful candidate will serve as a visionary leader. They will support a team effort in technology planning, equipment acquisition, applications development, and establishment of standards for hardware, software, networking, data and voice security, and telecommunications equipment and services. They will also serve as a respectable role model, showing IT staff how to provide excellent customer service, implement innovative solutions, communicate with other departments, prioritize projects, and find solutions to complex issues. The

Director will have an in-depth knowledge of telecommunications, business continuity, disaster recovery plans, and cybersecurity, along with the best leadership practices for staff development, goal setting, and project management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may

be assigned.

• Supports, in position’s capacity, all Authority operating departments.
• Manages the operation of the Information Technology department and its staff; in position’s capacity, supports all Authority operating departments.
• Provides leadership in the selection, design, implementation, integration and on-going support for all information systems throughout the agency.
• Ensures that the application systems are online during work hours and after office hours if requested.
• Manages the IT department staff, including network administrators, developers, analysts and help desk and telecommunications technicians ensuring that work requests are done efficiently and on time.
• Oversees the development and revisions of system applications, ensuring that the IT staff is properly informed about the purpose of such changes.
• Interviews and consults with user representatives in order to define their needs and participates in defining functional requirements and conducting technical evaluations on applied systems.
• Assists in the planning and implementation of additions, deletions and major modifications to the supporting infrastructure of the agency-wide network environment.
• Ensures appropriate network security for the entire agency.
• Recognizes necessary network improvements and makes suggestions to management to support IT application systems for the agency.
• Plan upgrades to the agency’s existing telephone system on a company-wide basis.
• Makes recommendations to management regarding phone system upgrades with the help of the IT

Telephone Technician.

• Oversees IT-related asset purchases on an agency-wide basis.

• Manages software licenses on an agency-wide basis.
• Assists in any request for proposal (RFP) by the agency taking a lead role in making sure that the agency’s application systems and computer infrastructure are best described in these RFPs.
• Serves as key participant in team meetings; performs timely follow-up as needed.
• Effectively communicates relevant IT-related information to superiors and peers in other departments.
• Serves as focal point for all inter-office IT-related matters agency-wide.
• Ensures that network administrators are monitoring, analyzing and evaluating performance and working on resolution of identified degradation trends and problem areas.
• Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient and meets the service levels required.
• Evokes creative and innovative thinking from team members, while helping them to bring their ideas and career plans to fruition.
• Helps to determine new, creative ways to employ teams on projects and distribute responsibilities.
• Participates in all programs relating to performance evaluations and career development planning.
• Complies with and enforces standard agency policies and procedures.
• Develops internal IT policies, standards and procedures designed to improve work procedures and service quality.
• Recommends long-range and short-range Information Technology plans to meet the needs of the agency.
• Keeps abreast of and applies HUD, federal and state laws and policies that affect the management or use of technology or information.

BEHAVIORAL COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively.

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Competencies

• Ability to successfully lead talented staff, with an inclusive and engaging leadership style that empowers others to succeed.
• Ability to provide general network troubleshooting.
• Ability to select and lead outside IT contractors.
• Ability to lead an IT project.
• Ability to develop and refine an IT strategic plan.
• Ability to coordinate standards, best practices, and ongoing compliance needs related to local, state, and federal mandates.

• Have a strong customer service orientation and achieve client goals through innovation and technology.
• Ability to use effective communication skills and political acumen to work with staff and leaders.

Education and/or Experience

Bachelor’s Degree from a four-year college or university in business, Information Technology, or a related field as well as at least ten years of project, Information Technology, and/or business process reengineering experience, with at least 10 years’ experience in progressively responsible management roles. A Master’s degree in Business Administration or Information Technology is highly preferred. A+ Certification and applicable Microsoft Certifications are highly preferred.

Language Skills
Ability to read and interpret documents such as technical specifications, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have very advanced technology (hardware and software) skills in a Microsoft Windows environment.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

WORKENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be available to respond to computer related problems and perform project tasks and maintenance activities on a 24/7 basis.

Office environment, moderate noise level.

APPLICATIONPROCEDURE:

All persons interested in this position are requested to send a resume and cover letter to Human Resources

Department, Newark Housing Authority, 500 Broad Street, 5th Floor, Newark, New Jersey 07102, or E-Mail a resume and cover letter to jobs @ newarkha.org, or fax resume and cover letter to 973-273-6350.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• Information Technology Vice Presidents & Directors: 10 years (Required)

Work Location: In person