Customer Collaboration Director - Hackettstown, Nj

Job Description:Customer Collaboration Director - Hackettstown, NJThe Customer Collaboration Director is responsible for building strategic customer relationships, implementing the company’s customer service strategy, and coordinating with internal business partners to improve customer service, all while optimizing the balance across service, costs and cash. This role oversees the management of the daily activities of the Customer Collaboration team. The Customer Collaboration Director helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer service. This position reports to the Sr Director of Customer Supply and Logistics. The Sr. Director of customer Supply and Logistics reports into the head of total supply in North America. This position will have 3-5 reports and cover 50% of our North American Strategic customers. The Customer Supply Team connects customers to Mars Wrigley Supply Chain and frequently collaborates with Sales, Customer marketing, Planning and Physical Logistic departments to offer the best possible service for cost to our customers!What will be your key responsibilities?Manage a team of Customer Collaboration Team Leaders to drive delivery of exceptional customer serviceDevelop strong personal relationships with key customer contacts, especially the supply chain, at all management levelsCoach and motivate Customer Collaboration Team Leaders and their staff to meet KPI targetsEnsure that sales and supply chain strategies are aligned for the customerUnderstand customer requirements and know how the customer measures successIdentify and implement ways to increase overall team performance and efficiencyAdminister annual reviews and performance improvement plans.Help formulate and implement policies and procedures to drive service-level improvementsAssist in establishing performance standards that align with customer expectationsWhat are we looking for? Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Engineering or a related field5-7 years’ experience in Customer Service/Vendor Management and/or order management and 5 or more years prior supervisory/managerial experienceProficiency in relevant software, such as Microsoft Office, SAP, BI and other systemsProficiency in Lean, Six Sigma or continuous improvement methodologiesUnderstanding of financial and business planningUnderstanding of supply chain planning and order management processesProject management skills, including the ability to prioritize workConflict management skillsAbility to coach and advise team membersWhat can you expect from Mars?Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.Best-in-class learning and development support from day one, including access to our in-house Mars University.An industry competitive salary and benefits package, including company bonus.#LI-LW1Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.