Director, IT - Data and Analytics

Overview:

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We challenge assumptions and invite dissent to accomplish bold goals and unleash the most extraordinary work of your career. We see and support the remarkable in every person within and beyond the walls of our work. Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year.
• 40 hours paid volunteer time off.
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
• 401(k) Match
• Profit-sharing program

Director - Data & Analytics – Seeking a seasoned, leader who is passionate about solving business problems with technology solutions. This leader should have a track record of identifying, designing, and implementing complex, enterprise-wide solutions including ODS, data lakes, data warehouses, visualization technologies, ETL platforms & services, advanced analytics (e.g. AI, ML, NLP, Predictive, etc.), Analytic Process Automation, etc.

Reporting to: Executive Director – Data & Analytics, manages staff and vendors in delivering the highest quality IT services possible. Leads cross-functional continuous improvement efforts aimed at transformation and modernization initiatives. This leader will lead a team of internal resources and on/off-shore consultants.

Responsibilities:

• Lead and participate in all aspects of technology modernization program.
• Drives a strategic vision of service delivery by defining goals/objectives, up-training staff, building accountability, and coordinating cross-functional initiatives

• Works with the Executive Director to strengthen Duly’s overall data related cyber-risk posture through technology investments, process improvements, etc.
• Uses operational metrics/KPIs to drive process improvements through data/analytics.
• Influences the designs and implements the strategic direction and vision for the enterprise technical architecture for the organization.
• Ensures effective operation of an area through development and supervision of processes, metrics, and trend analysis.
• Engages regularly in formal and informal dialogue about quality; directly address quality issues promptly
• Research current and new industry trends, technologies and software development
• Identify efficiencies and improvements needed from the team to optimize performance and revenue stream

• Planning and execution of System Upgrades and Replacements of Legacy Systems

• Collaborates with senior leadership to identify opportunities to increase employee productivity and job satisfaction
• Utilizes customer satisfaction feedback to identify opportunities for process improvement and education
• Manage and lead IT team, providing skills and overall performance development as well as support and mentorship
• Establishes a work environment that is supportive to the professional development of staff and allows for appreciation, security, and advancement opportunities
• May provide other duties as assigned

Qualifications:

• 5-10 years of leadership experience
• Experience with complex, cloud-based enterprise environments (A plus)
• Creative problem solver who thrives when presented with a challenge
• Proven success in Enterprise Technology leadership roles
• Proven ability to manage multiple projects to completion while maintaining quality standards and project deadlines.

• Solid technical background, with hands-on software development experience
• Experience with Microsoft Azure Data Factory, Power BI, Informatica, or similar technologies. (A plus)
• Exceptional listening and communication skills, including the ability to gather requirements from, and engage with, non-technical Executives and their teams to design effective, efficient solutions.
• Experience with compliance frameworks such as PCI, GLBA, HIPAA, GDPR, SOC 2 etc.
• Strong influencing skills leading technology discussions at the senior leadership level
• Ability to collaborate and manage relationships with other business units, external vendors and stakeholders
• Knows how businesses work and how organizations make money, applies knowledge of business and the marketplace to advance the organization's goals