About Hakkoda
Hakkoda is a modern data consultancy that empowers data-driven organizations to realize the full value of the Snowflake Data Cloud. We provide consulting and managed services in data architecture, data engineering, analytics and data science. We are renowned for bringing our clients deep expertise, being easy to work with, and being an amazing place to work! We are looking for curious and creative individuals who want to be part of a fast-paced, dynamic environment, where everyone's input and efforts are valued. We hire outstanding individuals and give them the opportunity to thrive in a collaborative atmosphere that values learning, growth, and hard work. Our team is distributed across North America, Latin America, and Europe. If you have the desire to be a part of an exciting, challenging, and rapidly growing Snowflake consulting services company, and if you are passionate about making a difference in this world, we would love to talk to you!
Role Description
As a Director, Client Services you are responsible for leading and nurturing a portfolio of client business.
The role is the primary representative of the delivery capabilities of Hakkoda to our customers and is
responsible for leading the growth of Hakkoda in existing accounts. The Director will consult on the best
path forward to achieve strategic goals developed in relation to the client vision. You will nurture and build
solid senior-level relationships with the customer and with the Hakkoda delivery and sales teams.
This position is accountable for overall account management activities and oversees and maintains
indirect responsibility for all delivery services. The Director must have the ability to effectively handle
difficult client and employee conversations. The Director must set the tone and expectations - consistently
driving your team to deliver high client satisfaction and exceeding their expectations. It is your responsibility
to ensure the team is accountable for executing all deliverables to ensure programs are on time, on budget
and on strategy.
Additionally, Directors connect the Hakkoda vision to their teams and help push it forward. They take time
to understand changes in the company, the why, and effectively advocate for and connect their teams'
roles to the broader organizational vision.
Directors are responsible for building and developing an effective and efficient organization that contributes
to company financial and growth goals - including maximizing utilization and ensuring the right talent is in
the right roles. Their focus relies not only on retaining and growing clients, but also developing future
generations of consultants and leaders at Hakkoda.
What we are looking for:
We expect Directors to be experts in understanding their clients' businesses, challenges and goals, and
have established trusted relationships at the most senior/executive client levels in order to push their team
outside of the box to drive innovation/strategy. Success requires you to empathize with clients, to
anticipate their needs and proactively make strategic recommendations that will offer solutions to their
business challenges. Candidates must be based in NY metro area.
Hakkoda is an exciting, high-growth company, and we're scaling our team. We are looking for exceptional people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Hakkoda. We are a collaborative team of high achievers. We love to explore, challenge and have a lot of fun along the way. Are you ready for the adventure? Click here to see our culture on display.
Benefits will vary by country:
- Medical, Dental, Vision
- Life Insurance
- Paid parental leave
- Paid time off
- Work from home benefits for 100% remote roles
- Technical training and certifications
- Robust learning and development opportunities