Director, Chief Of Staff To Chairman And Ceo

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role: 

• The Chief of Staff to the Chairman and CEO is a critically important role, enabling the Chairman and CEO to work most effectively with internal and external stakeholders and fulfill commitments to ServiceNow's employees, customers, partners, shareholders, and Board of Directors
• You will help drive the success of the business by handling the day-to-day activities of the Chairman and CEO in partnership with the Office of the Chairman and CEO Team.
• Develop the agenda for weekly executive leadership meetings to ensure that meetings are strategic in nature and move the business forward. 
• Attend meetings, capture major take-aways, and work with the leadership team to ensure proper follow up is completed. 
• Keep the Chairman and CEO and other stakeholders informed on key accomplishments, issues, and next steps
• Lead and manage the Office of the Chairman and CEO to ensure they are working on the right initiatives and projects to ensure success for the company. 
• Act as a liaison between the Chairman and CEO and other company senior executives, to ensure alignment and coordination on a wide variety of cross-functional initiatives
• Work with the Office of the Chairman and CEO team to ensure daily preparation.
• Support the Chairman and CEO with preparation of reports and other communications for internal and external stakeholders.
• Anticipate and proactively manage tasks for the Chairman and CEO and work with the Office of the Chairman and CEO team to prepare for external meetings.
• Travel, at times, with the Chairman and CEO to meetings and events outside of our headquarters.

To be successful in this role you have:

• The ideal candidate is a highly motivated and organized individual with exceptional communication skills and judgment.
• Must be a resourceful, self motivated leader with an entrepreneurial mindset. 
• Experience supporting C-Level executives across all functions (sales, marketing, communications, and other functions).  
• Team player with a "win as a team" mentality. 
• Prior management experience leading teams in fast paced environments. 
• Outstanding interpersonal, verbal, and written communication skills.
• Ability to take and give feedback and consistently work to achieve better results.
• Ability to maintain confidentiality, with a dependable and consistent work ethic.
• Strong collaboration skills, with an ability to influence multiple stakeholders.
• Builds mutual trust, respect and cooperation among team members, the CEO and executive leadership team. 

For positions in the Bay Area, we offer a base pay of $178,900 - $313,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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