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SalaryDepartment: Cargo & Charters
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Our Company Promise
Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
T he Digital Technology Analyst performs a comprehensive needs analysis for technology projects in Cargo & Charters Marketing, Sales, and Service, aiming to develop high-quality solutions through intelligent automation, development, and proficient data management. This role assists in strategic projects with technology integration by analyzing existing processes, identifying process improvements, and working with system and business owners to implement. The Digital Technology Analyst is a strategic thinker with a continuous improvement mindset who is ready to drive the future of Southwest Airlines.
Additional Details:
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available .
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Manage CRM, integrated tools, and custom applications such as Salesforce, Marketing Cloud, Pardot, Form Assembly, swacargo.com, and QuickBase applications
Apply knowledge and skills of analysis, business processes, tools, project methodologies, requirements definitions, and testing to solve a range of problems
Implement solutions in the technology landscape through development, configuration, and intelligent automation
Have strong business and technical acumen to recommend functionality that meets business needs
Lead User Acceptance Testing and work with end users to test and verify that solutions meet the business requirements
Collaborate with SWAU when necessary to create training content and deliver training to end users
Effectively communicate ideas, business or technical requirements clearly and concisely in writing
Perform system demos to ensure the designed solution meets business requirements and obtain end-user sign-off
Monitor Southwest application outages or issues to communicate impacts to Cargo applications to relevant Teams
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills, and Abilities
Ability to work with highly confidential, proprietary, and sensitive Company information
Knowledge of advanced software development methodologies
Ability to use advanced logic and reasoning to identify solutions, conclusions, or approaches to problems
Skilled in collaboration, communication, and working with various teams and external partners
Ability to analyze medium to large business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
Ability to produce quality and accurate work under the pressures of tight deadlines
Ability to initiate tasks, perform duties, respond to inquiries, and think independently without direction or supervision
Ability to prioritize multiple tasks simultaneously with frequent interruptions and time constraints Education
Required: High School Diploma or GED
Experience
Intermediate level experience with CRM Systems or equivalent software experience
Fully functioning broad knowledge systems such as Marketing Cloud, Sales Cloud, Service Cloud & AmpScript, or similar software
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Must be able to travel occasionally and work extended hours when needed
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Competitive market salary from $92,950 per year to $103,300 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck *
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit**
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
03/20/2024
