Address
Form of work
SalaryLocation: Knox County
Last Day to Apply: Apr 8 , 2024
Business Unit: Social Services / Counselors
Job Family: Human Services
Job Opening ID: 56441
Job Information
Opening Date/Time
03/26/2024 12:00AM Central Time
Closing Date/Time
04/08/2024 11:59PM Central Time
Salary (Monthly)
$3,542.00 - $4,425.00
Salary (Annually)
$42,504.00 - $53,100.00
Job Type
Full-Time
City, State Location
Knoxville, TN
Department
Human Services
State of Tennessee Job Information
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, COMM&SOCIAL SRV-APS/CHILDCARE/SUMMERFOOD PRG (COMMUNITY AND SOCIAL SERVICES-APS/CHILDCARE/SUMMER FOOD PROGRAM) DIVISION, KNOX COUNTY
This is a Hybrid position.
Qualifications
Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to five years of full-time work in one or a combination of the following: social services, human services, education, accounting, auditing, and/or social services grant coordination.
Substitution of Graduate Education for Experience: Graduate course work from an accredited college or university in any liberal arts field, including but not limited to social sciences, mathematics, or statistics; education; public administration; and/or business may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.
Substitution of Experience for Education: Additional experience in social services, human services, education, accounting, auditing, and/or social services grant coordination may substitute for the required education on a year for year basis to a maximum of four years (one year of experience is equivalent to 45 undergraduate quarter hours).
OR
Experience equivalent to three years in human services work as a state employee or as a individual under contract with the State of Tennessee.
Necessary Special Qualifications: Applicants for this class may be required to:
- Complete a criminal history disclosure form in a manner approved by the appointing authority;
- Agree to release all records involving their criminal history to the appointing authority;
- Supply a fingerprint sample prescribed by the TBI based criminal history records clerk.
Examination Method: Education and Experience, 100%, for Preferred Service positions.
Summary
Summary: Under general supervision, is responsible for human services program evaluation and consultative work of average to considerable difficulty; performs related work as required.
Distinguishing Features: An employee in this class is responsible for the evaluation of human services program delivery by subordinate staff or the interpretation of policy and procedure for a region, central office reviewer or policy writer. This class differs from DHS Program Coordinator in that an incumbent of the latter acts as the lead policy writer for program policy and procedure development and is responsible for coordinating human services program delivery in accordance with pertinent policies and procedures.
Responsibilities
Training and Teaching Others:
- Plans and conducts training programs for staff, contracted agencies, and other community based organizations in policy, procedure, or other casework practices to improve program delivery.
Guiding, Directing, and Motivating Subordinates:
- Provides guidance and direction to staff or direct reports including monitoring performance and providing performance feedback to meet performance management objectives.
Documenting/Recording Information:
- Documents all pertinent information into appropriate programs or systems to ensure accurate case information and to maintain historical records to adhere to policy requirements.
Updating and Using Relevant Knowledge:
- Keeps up-to-date on program and policy information to better serve our clients and remain compliant with government regulations.
Thinking Creatively:
- Reviews current program practices to suggest changes to improve the quality and timeliness of service delivery.
Interpreting the Meaning of Information for Others:
- Provides technical advice and interpretation of policy and procedure to staff for clarification.
- Explains any changes to policy and procedure to staff to clarify expectations.
- Explains and interprets human services programs for other state departments, contractors, and general public to ensure effective program delivery.
Processing Information:
- Compiles, categorizes, calculates and or verifies information from various systems and external sources to ensure accuracy of data and adherence to government rules and regulations.
Coaching and Developing Others:
- Identifies the extent to which staff services and operations are effectively meeting policies and procedures to determine training needs.
Organizing, Planning, and Prioritizing Work:
- Implements long-range objectives and strategies to achieve program goals and objectives.
- Organizes, plans, and prioritizes work in a timely manner to accomplish assigned tasks.
Establishing and Maintaining Interpersonal Relationships:
- Develops constructive and cooperative working relationships with other agencies, divisions, department, units and external sources to meet the needs of clients.
Making Decisions and Solving Problems:
- Analyzes information and evaluates results to choose the best solution and solve problems.
Developing Objectives and Strategies:
- Develops or assists in development of long-range objectives and strategies to achieve program goals and objectives.
Coordinating the Work and Activities of Others:
- Coordinates with other agencies, divisions, units or departments to accomplish specific tasks or projects.
Evaluating Information to Determine Compliance with Standards:
- Ensures services provided to internal and external clients are in compliance with applicable government policies.
- Provides consultation with peers, subordinates and supervisors on methods of meeting requirements of policies, procedures, rules, and regulations in a service or program area to provide quality service.
- Evaluates the effectiveness of program delivery provided by human services staff to comply with government regulations.
- Reviews casework performed by subordinate staff in electronic case management system to check for adherence to program policies and procedures.
- Recommends and outlines changes to program policies to improve service and comply with government guidelines.
Communicating with Supervisors, Peers, or Subordinates:
- Answers questions from other divisions, programs and peers regarding program delivery for agency continuity.
Provide Consultation and Advice to Others:
- Serves as technical liaison to internal and external sources to adhere to policy and procedures.
Developing and Building Teams:
- Encourages and builds mutual trust, respect, and cooperation among team members to meet performance goals.
Performing Administrative Activities:
- Performs administrative tasks such as maintaining information files and processing paperwork to adhere to policy and regulations.
Resolving Conflicts and Negotiating with Others:
- Resolves client complaints or refers to appropriate staff for resolution.
- Identifies and/ or evaluates problematic issues with other program staff for appropriate resolution.
Interacting With Computers:
- Utilizes all DHS electronic systems for entering data, reviewing and processing information.
- Identifies electronic system or process defects for resolution.
Monitoring and Controlling Resources:
- Monitors contractors' adherence to program policies and procedures to ensure appropriate service delivery.
- Performs quality assurance monitoring of a specific program area to ensure compliance with policy and procedures.
Scheduling Work and Activities:
- Schedules work and meetings of staff for overall program efficiency.
Staffing Organizational Units:
- Interviews and make recommendations to select, hire, and promote employees to meet and maintain staffing requirements.
Assisting and Caring for Others:
- Provides emotional support to staff and clients for effective program delivery.
Performing for or Working directly with the Public:
- Answer clients and service organizations questions concerning DHS policy and procedures to maintain positive client and community relationships.
Communicating with Persons outside Organization:
- Communicates with other governmental agencies and external sources by phone, fax and email to verify and interpret information and assist clients.
- Answers questions from clients regarding program delivery.
- Informs general public on policies for better program awareness.
Analyzing Data or Information:
- Reviews, writes and develops procedures for specific program areas to improve quality of service and maintain data integrity.
Getting Information:
- Gathers information to determine the impact of service delivery proposals on agency priorities and budget.
Competencies
Competencies:
- Customer Focus
- Time Management
- Organizing
- Written Communications
- Planning
- Functional/Technical Competencies
- Learning on the Fly
- Presentation Skills
Knowledge:
- Computer and Electronics
- Customer and Personal Service
- Clerical
- Law and Government
- Public Safety and Security
- Mathematics
- Education and Training
- Administration and Management
- Communication and Media
- Personnel and Human Resources
- Psychology
Skills:
- Critical Thinking
- Writing
- Time Management
- Active Listening
- Reading Comprehension
- Learning Strategies
- Speaking
- Active Learning
- Monitoring
- Instructing
- Social Perceptiveness
- Coordination
- Service Orientation
- Complex Problem Solving
- Mathematics
- Troubleshooting
- Judgment and Decision Making
- System Evaluation
- Management of Personnel Resources
- Persuasion
Abilities:
- Deductive Reasoning
- Inductive Reasoning
- Oral Expression
- Time Sharing
- Written Comprehension
- Fluency of Ideas
- Information Ordering
- Oral Comprehension
- Speech Clarity
- Auditory Attention
- Speech Recognition
- Category Flexibility
- Number Facility
- Selective Attention
- Memorization
- Perceptual Speed
- Problem Sensitivity
- Mathematical Reasoning
- Speed of Closure
- Originality
- Visualization
- Written Expression
Tools & Equipment
- Personal Computer
- Telephone
- Headset
- Laptop
- Docking Station
- Multi-Functional Printer (MFP)
- Projector
- Secure Print Systems with FOBS
