Developer/Integrations Support Consultant

SUMMARY:

• Developer & Integrations Support Consultant will consult with external developers and internal teams to enable integrations onboarding, troubleshooting, and developer support Q&A. In this position, the Developer Support Consultant will review, troubleshoot, and resolve integrations and developer support tickets on a weekly basis, while meeting defined SLAs. The Developer Support Consultant will also allocate 30% of their time to assist internal teams with technical questions related to Faire's integration solutions.

RESPONSIBILITIES:

Improve and meet Developer Support SLAs to < 48hrs

Improve and meet internal integration support JIRA ticket SLAs < 48 hrs

Enable GTM teams to efficiently onboard brands requiring integrations

Enable Marketplace Ops / CX ops team members to support integration requests

Provide additional support on internal Slack channels related to integrations

QUALIFICATIONS:

2+ years experience with using and testing APIs using tools like Postman
Prior Developer and/or Technical Support Experience
Ability to effectively communicate to varying audiences on technical and non-technical topics
Strong customer service and communication skills
Nice to have:
2+ years of software development experience (can be obtained through internships or bootcamps)
BS in Computer Science or STEM field

IND123