Desktop Support Technician-Level 1-Onsite

Pomeroy is assisting our nationwide client identify a Desktop Support Technician to provide ONSITE Level 1 support to their end users. Our client is looking to add to their IT team in a Desktop Support capacity. The ideal candidate will have Desktop Support experience, be self sufficient and work independently as needed, have a go above and beyond attitude and be an excellent communicator with all levels of the organization. Ideal candidate will need to work in both Union City & Jackson GA locations.

JOB RESPONSIBILITIES:

• Escalate unresolved issues to appropriate technical support groups
• Provide technical support for employees and their desktops/laptops.
• Provide support and resolution for issues involving Hardware/Software, IP phone, Imaging, and Xerox support.
• Project work may include PC refresh, Xerox device upgrades, and O365 Migration.
• Customer service focused
• Mentoring team members
• Utilize Ticketing System to track trouble tickets

QUALIFICATIONS:

• 2+ years of experience in a Desktop support or Help desk role
• Basic understanding of Active Directory, hardware, operating systems, client-side networking
• Knowledge installing and supporting Microsoft Office, O365
• ServiceNow ticketing system
• PC break fix, imaging, & printer support (Xerox)

**$20-22 an hour, long term contract, 8-5 M-F**

~Qualified candidates must be able to pass a nationwide background check and 10 panel drug test~

Job Types: Full-time, Contract

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift

Work Location: In person