Desktop Support Technician (19561)

MAKING LIVES BETTER, ONE CONNECTION AT A TIME

For over 60 years, Bill Gosling Outsourcing has been providing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock!

PURPOSE OF THE POSITION:

The Desktop Support Technician will support end users within our business for their basic information technology related needs in relation to hardware and software. They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.
They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.
The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

RESPONSIBILITIES

· Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment

· Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat

· Support IT Department with technology related tasks when required including data center and office cabling

· Assist with team/ operational training on various applications.

· Monitor daily operations and enhance processes to maximize technology efficiency.

· Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software

· Champion company core values and other company programs

· Other duties as assigned

REQUIRED EXPERIENCE/QUALIFICATIONS

· High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago

· Post-Secondary education in a related IT field would be preferred

· Knowledge of Information Technology in relation to supporting Hardware and Software

· Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company

· Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.

ARE YOU A GOSLING?

At Bill Gosling Outsourcing, we live by our 5 core values! If these resonate with you continue reading and join our team!

• Never Satisfied – Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome.
• Able to Grow, Eager – In order to get better, you must crave to learn…continually. You have a desire to always be learning, growing personally and professionally.
• Make Others Better – Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself.
• Creativity and Innovation – Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes.
• Have Fun, Energetic – We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family.

WHERE ARE WE

We have offices across the Globe – North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India – please visit our website for additional information

CHECK US OUT FOR YOURSELF

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

If you are seeking a career opportunity in a fun, diverse, and engaging workplace which promotes both personal and professional growth, we would like to hear from you!

Job Type: Full-time

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person