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Form of workJob Description
LOCATION: Duluth, GA
BASIC QUALIFICATIONS:
- Windows User/Technician
- Must be able to physically lift and move workstation equipment
- Desktop Support in an Enterprise environment preferred.
RESPONSIBILITIES:
- Windows and PC upgrades.
- Imaging & PC Deployment
- Maintain PC’s and printers; minimizing downtime
- Install PC hardware for end-users
- Analyze and diagnose problems reported by end-users
- Track and update all problem calls through corporate tracking system
- Be asked to assist with other various IT related projects
- Monitor the Desktop Support Queue & help maintain the SLA guidelines set.
- Follow documented process and advise on any improvements
REQUIREMENTS:
- This position will support both Windows and Mac Environments.
- Must have strong skills in windows migration and leaf upgrades.
- Requires experience installing, configuring, and troubleshooting Windows 10 hardware.
- Experience with enterprise hardware including managing to configure and troubleshooting BIOS settings.
- Experience with full disk encryption products.
- Experience with remote desktop protocols (RDP).
- Desktop management and OS migration experience with Windows 10.
- ·An ideal candidate will have excellent written and spoken customer service skills, professional demeanor and appearance.
EDUCATION
High School Diploma or GED required.
A+ certification preferred.
American IT Solutions, Inc. is a privately held company, offering IT Managed Services, IT Outsourcing and Staffing Solutions to small businesses, large corporations and Fortune 500 companies nationwide. In addition, AIT provides Nationwide on site computer and network support contracts for small and medium size businesses. We specialize in serving the technology needs of businesses that generally do not require, nor can afford a full time information technology staff. American IT Solutions support staff is located in the USA. Our technicians and sales staff are always available to answer questions by phone.
