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Form of workJob Description
Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Technician in Wakefield, MA. This is a contract opportunity for an outstanding company in the construction industry.
We at Connection offer terrific benefit options for our W2 contractors that start on the first day of the month!
Responsibilities:
- Performs installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Installs and/or updates operating systems and/or application softwaActively participates in the monitoring and maintenance of hardware and software.
- Follows up on reported issues by communicating with end users.
- Trains end users in use of hardware, software, and manuals.
- Coordinates activities with help desk other information systems staff.
- Provides management with regular status updates.
- Escalates issues to appropriate levels of management.
- Communication with external resources as per departmental protocols.
Qualifications:
- High School Graduate or equivalent; training programs or certifications in relevant technologies.
- Minimum of 3-5 years of demonstrated Information Technology experience
- Deskside support – hardware/software troubleshooting, login issues, printer issues
- Rolling out new equipment, setting it up (IMAC duties)
- Handling Tier I-II issues
- Break/Fix
- 0365/Active Directory
- Some imaging experience
- Zoom/teams troubleshooting.
