Address
Form of workImmediate need for a talentedDesktop Support Technician. This is a 03+ Months contract to hire opportunity with long-term potential and is located in Boston, MA(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 23-37003
Pay Range: $20- $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision) and 401(k) plan).
Requirements and Technology Experience:
- The Desktop Support Technician will be responsible for providing technical support to our client.
- Monitor our internal ticket system and complete hardware break/fix requests.
- Provide support and respond to queries in a timely manner.
- Ensure tickets are completed in accordance with the appropriate Service Level Objectives.
- Support the in-house Desktop/Logistics team with break/fix requests in warranty and out of warranty.
- Associate degree or Equivalent Experience.
- OEM hardware certification/experience with Lenovo, HP, and Dell laptops.
- Apple experience a plus
- A+/Microsoft, or other relevant technical certifications - Preferred.
- ITIL Foundations a plus.
- Strong Technical acumen on Desktop technologies.
- Excellent interpersonal, written, and oral communication skills as you will be onsite with the client.
- Basic understanding of information technology security principles.
- Basic understanding of ITIL / ITSM processes and procedures.
- Experience with Desktop Technologies (Laptop, PC, Desktop).
- 2-4 years' experience within the Information Technology field.
- Candidate must live near Boston, MA, 02210.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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