Address
Form of work
Salary```Duties```
- Provide technical support and troubleshooting for desktop systems, software, and hardware issues
- Install, configure, and maintain desktop operating systems and applications
- Set up and troubleshoot VPN connections for remote users
- Assist with the setup and configuration of mobile devices
- Utilize ServiceNow ticketing system to log, track, and resolve user issues
- Perform hardware repairs and upgrades as needed
- Collaborate with other IT teams to resolve complex technical issues
- Conduct software troubleshooting and provide guidance to end-users
- Maintain inventory of desktop equipment and software licenses
```Qualifications```
- Proven experience in Desktop Support or a related role
- Strong knowledge of operating systems including Windows and Linux
- Familiarity with computer hardware components and troubleshooting techniques
- Experience with VPN setup and troubleshooting
- Proficiency in mobile device setup and configuration
- Familiarity with ServiceNow or similar ticketing systems
- Knowledge of computer networking concepts and protocols
- Proficient in Microsoft Office applications
- Excellent customer service skills with the ability to communicate technical information to non-technical users
Please note that this is not an exhaustive list of duties or qualifications. Additional responsibilities may be assigned as needed.
We offer competitive compensation packages, including benefits such as medical, dental, and vision insurance. We also provide opportunities for professional development and growth within the company.
If you are a motivated individual with a passion for providing exceptional technical support, we encourage you to apply for this position.
Job Type: Contract
Salary: $21.66 - $26.09 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Marlborough, MA: Relocate before starting work (Required)
Work Location: On the road
