Desktop Support Technician

JCC Greater Boston, a nonprofit organization focused on creating a vibrant and inclusive community, is seeking a talented and dedicated individual to join our team as a Desktop Support Technician. In this role, you will provide technical assistance and support for computer systems, hardware, and software to both staff and participants. As a member of the JCC Greater Boston team, you will be part of an innovative and friendly environment where your contributions are valued and appreciated.

JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values - Belonging, Joyfulness, Collaboration, and Transformation - which resonate with many who do not identify as Jewish.

As a Desktop Support Technician, you will have the opportunity to work in a diverse and collaborative environment that values the uniqueness of each constituent. You will play a vital role in ensuring that computer systems are functioning effectively, thereby enabling staff and participants to have a seamless experience. Responsibilities include, but are not limited to:

Provide high-level general support:

• Install, configure, and troubleshoot computer hardware and peripheral devices.
• Install and support key organizational software.
• Provide technical support to staff and participants via Zoom, phone, email, and in-person.
• Diagnose and resolve technical issues related to computer systems and software applications

Provide departmental support:

• Maintain an inventory of computer equipment and software licenses.
• Collaborate with IT team members to develop and implement technology solutions.
• Conduct regular maintenance and updates to ensure optimal performance of computer systems.

Provide effective training for staff and participants on the proper use of computer systems and software.

The starting salary for this position is $55K - $60K annually. The salary offered will ultimately be determined by the scope of the position, the candidate’s relevant experience, and internal equity.

Requirements

• High School Diploma or equivalent and at least 3 years of experience supporting computers in a Windows environment.
• Bachelor's Degree in Computer Science or a related discipline is a plus.
• Proven experience as a Desktop Support Technician or similar role.
• Strong knowledge of computer hardware, software, and operating systems.
• Knowledge of Windows environments and Microsoft Office is required, along with an understanding of how to configure a PC from scratch.
• Knowledge and familiarity with network protocols and networking concepts.
• Exposure to Windows Server environment, including Active Directory.
• Knowledge of Salesforce is a plus.

Skills and Abilities:

• Excellent troubleshooting and problem-solving skills.
• Ability to communicate effectively technical information to non-technical users.
• Strong organizational and time management skills.
• Ability to work independently and in a team environment.
• Displays a customer-centered approach and a commitment to providing excellent service.
• Ability to quickly learn and master new software programs.
• Strong attention to detail.

Physical Requirements:

Able to work well in a busy, dynamic and sometimes noisy environment involving multiple tasks and priorities. Able to lift and carry objects weighing up to 50 pounds. Able to sit and kneel as needed in dealing with equipment.

An equivalent combination of education and experience may be substituted at the JCC’s discretion to meet minimum criteria.

ADA Statement: Individuals must possess these criteria for knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation and using some other combination of skills and abilities.

Organization Information

JCC Greater Boston is a nonprofit organization with roots in earlier Settlement Houses and Young Men’s Hebrew Associations; JCC Greater Boston today offers a wide range of services and program activities throughout the Greater Boston region (~50,000 individuals annually in 98 communities). The organization provides a variety of programs and services to children and adults in the Greater Boston Jewish community including preschools, day camps, a regional model of Jewish family engagement, a fully equipped fitness and aquatic center, arts and culture classes, performances, lectures, and Jewish holiday celebrations.

Our vision is to create a vibrant and evolving Jewish community where everyone belongs. Our mission is to be at the heart of that community by:

• creating a thriving community that nurtures meaningful and lasting relationships
• welcoming a growing and increasingly diverse set of individuals and families from all over Greater Boston
• supporting the building of unique identities rooted in Jewish values and deeper connections to Jewish life
• nourishing minds, bodies, and spirits through dynamic, innovative, and accessible experiences, and expanding engagement by partnering closely with other organizations to ensure the continuing vitality of our community as a whole

JCC Greater Boston takes the welfare and safety of staff, children, and program participants very seriously. On an ongoing basis, we align our operating procedures with guidance from the CDC and the state. In response to current local public health situations, our practices have previously included, and in the future may include, ensuring proper physical distancing, sanitation, hygiene, vaccination requirements, and use of face coverings to promote the health of our staff and program participants.

JCC Greater Boston welcomes applicants from diverse backgrounds who meet the requirements specified above. If you want to share your talents with a wonderful community and a great team, apply today!

JCC Greater Boston is an equal opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented groups.

To learn more about what makes JCC Greater Boston a wonderful place to work, please visit our careers page at https://www.bostonjcc.org/careers/

Benefits

• In addition to a rewarding career, JCC Greater Boston provides competitive exempt compensation packages. Benefits include:
• Competitive salary
• Health insurance
• Flexible spending account
• Group life insurance
• Long-term disability
• 403(b) retirement plan
• Discounted childcare at JCCGB Early Learning Centers and after-school program
• Discounted JCCGB camp tuition (50-100% off)
• Generous paid time off
• JCC Greater Boston fitness membership

Benefits are subject to review and change by the organization.