Desktop Support Technician I

DESKTOP SUPPORT TECHNICIAN I

Are you interested the responsibility of being the support for IT Users who provide primary care to over 40,000 patients and other health and behavioral services to its community ?

• Do you have the ability to configure hardware and software?
• Deploy PC’s , laptops, tablets, printers, and other IT equipment?
• Are you looking for benefits effective on the first day of employment?
• Can you troubleshoot and diagnose user issues?

Yes? Please click below to apply for the position of DESKTOP SUPPPORT TECHNICIAN II at the Lynn Community Health Center.

In this role you will:

• Configure hardware and software, install and deploy PCs, laptops, tablets, printers, scanners and other IT equipment across the organization
• Troubleshoot and diagnose complex user issues
• Administer applicable policies, regulations and laws

• Perform onsite and remote technical support

• Maintain a problem and repair log with Helpdesk tools; create monthly report on trends and root cause analysis which will be shared with leadership
• Monitor and manage ticket system, including assignment of tickets to team members as needed
• Ensure security of the systems in use at the health center – this includes reporting to IT Manager issues and areas of concern regarding user access
• Assists with the preparation and presentation of new applications, enhancements and/or upgrades to departmental information systems
• Assists with orientation of new employees on IT policies and procedures (includes: security, network and email access, basic self-troubleshooting, and how to request assistance for systems)
• Assist users at all levels of the organization with troubleshooting and problem resolution.
• Analyze user needs and works with the entire IT team to establish policies/procedures for modifying information systems; provide current information to users regarding systems procedures; participate in planning for future information needs
• Facilitate and coordinate work with outside vendors and contractors
• Research and recommend new technology that will improve services for clinicians, management and staff as needed
• May require off-hours (weekend, evening, holiday) availability for issues and special projects
• May require on-call rotation
• Perform other duties as required

The successful applicant will offer:

• Relevant academic training in health-related information technology or related area and knowledge preferred; Bachelors Degree in IT preferred
• Minimum 3 years experience in information technology systems required
• A+ certification required
• Prior experience in user support preferred healthcare organization experience preferred
• Must possess excellent communications skills, both verbal and written
• History of good attendance and positive work attitude

Please apply now and grow with LCHC

Thank you !