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Form of workJob Title: Desktop Support Technician
Location: Natick, MA 01760
Duration: 03 Months
Job Description
Job Summary
Perform all aspects of IT support related to the day to day computing needs of employees. Provide support via phone, e-mail and Intranet as well as perform problem determination at the users' workstations throughout client's Natick offices.
Responsibilities
Diagnose and resolve computer problems and requests from users in a timely manner. Accurately record such requests into the help system
Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff
Minimum Qualifications
Demonstrated experience in/with Microsoft Windows
Proficiency with technical support
Additional Qualifications
Familiarity with Desktop and Laptop hardware components
Familiar with network protocols
Strong technical, analytical, and problem-solving skills
Customer focus and dedication to customer satisfaction
Ability to maintain calm demeanor under customer deadline pressures
Excellent communication skills, both written and verbal
Attention to detail
Knowledge of network protocols and topology a plus
Unix/Linux/Mac knowledge a plus
Location: Natick, MA 01760
Duration: 03 Months
Job Description
Job Summary
Perform all aspects of IT support related to the day to day computing needs of employees. Provide support via phone, e-mail and Intranet as well as perform problem determination at the users' workstations throughout client's Natick offices.
Responsibilities
Diagnose and resolve computer problems and requests from users in a timely manner. Accurately record such requests into the help system
Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications
Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff
Minimum Qualifications
Demonstrated experience in/with Microsoft Windows
Proficiency with technical support
Additional Qualifications
Familiarity with Desktop and Laptop hardware components
Familiar with network protocols
Strong technical, analytical, and problem-solving skills
Customer focus and dedication to customer satisfaction
Ability to maintain calm demeanor under customer deadline pressures
Excellent communication skills, both written and verbal
Attention to detail
Knowledge of network protocols and topology a plus
Unix/Linux/Mac knowledge a plus
