Design Consultant

Looking to be surrounded by remarkable, passionate individuals in your workplace? Tri Pointe Homes is always looking for employees to push our place in the industry forward with a top-tier home buying experience. If this sounds like a career for you, apply to be a part of our great team.

Tri Pointe Homes DC Metro is looking for an enthusiastic, experienced individual to join our talented group as a Design Consultant.

Position Highlights: The Design Consultant will counsel and direct homebuyers in the selection of all standard and upgrade options to personalize their new home.

Position Responsibilities:

• Providing homeowners a professional design experience that will allow them to select available options, discuss finishes and various upgrades to assist in making their dream home become a reality.
• Provide buyers with product information; upgrade options, pricing information within buyers’ budget.
• Handle all revisions relating to color selections and addendum options in a timely and accurate manner with adherence to the cut-off schedule.
• Calculate pricing prepare paperwork for buyers’ review and approval.
• Manage the option selections and act as a liaison between construction, subcontractors, sales, and field.
• Respond to questions and customer concerns from Field, Customer Care, trade partners, and contractors on addendums and color selections.
• Meet or exceed expectations set for customer experience scores and sales goals incentives.
• Delivering revenue, margin, productivity, and customer experience standards in line with Company objectives.
• Ensure all paperwork and diagrams are correct and appropriate for homebuyers, construction, and trade partners.
• Inputs product item numbers into the design specification sheets on the computer and verifies for accuracy.
• Communicate any delays or issues to the Design Center Manager and any other necessary team member(s).
• Attend model walks and community kick-off meetings, as necessary.
• Manage the change order process
• Prepare an accurate schematic drawing for concrete, electrical, plumbing, carpentry, and flooring change order options for Construction Department.
• Providing an elevated customer experience from start to finish per company objectives.
• Other Duties as Assigned.

Position Qualifications:

• A Bachelor’s degree in Interior Design or related field or equivalent years of experience is required.
• A minimum of 2 years of experience in a builder design center, retail design center, or previous client-facing design experience with a strong focus on customer service is required.
• Strong numeric orientation is required.
• Strong PC skills required, with a high level of proficiency in Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, and MS Outlook), Adobe Pro, and internetbased programs such as Internet Explorer and Google Chrome required. Prior experience with Corrigo, EnterpriseOne/JD Edwards, Sharefile, Docusign, Envision, and Hyphen Solutions preferred.
• Strong written/verbal communication skills.
• Customer service-oriented.
• Possess excellent selling, organizational, leadership, and communications skills as well as excellent interpersonal skills.
• Ability to effectively sell/promote products that contribute to the success of the Design Studio and foster customer satisfaction.

At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company’s strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.

Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices.

We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.