Dental Receptionist

We believe we are more than a job at Yakima Valley Farm Workers Clinic. We're an FQHC committed to providing patient-centered care to communities. Compassion is at the core of our approach. We treat patients according to their preferences, regardless of location, origin, or ability to pay. Our doors are open to all, regardless of their citizenship status.
These short clips share a glimpse of our dedication to our communities, our health, and our families:
WE are Yakima - WE are Family
YVFWC - And then we grew
Join our team as a Dental Receptionist at Rosewood Family Health in Portland, Oregon!
What We Offer:

• $18.99-$23/hour DOE with the ability to go higher for highly experienced candidates
• Additional 4% pay for your bilingual skills
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

Essential Functions/Responsibilities/Duties

• Regular work schedule is Monday - Thursday, 7:00am - 6:00pm. Training schedule for first 4-6 weeks will be Monday - Thursday, 7:30am - 6:30pm and then Monday - Friday, 9:30am - 6:30pm.
• Answer the phone, transfer calls, and take messages for the clinic.
• Greet patients and maintain patient and visitor logs. Notify the appropriate person of the patient's arrival. Provide translation services as needed to patients.
• Ensure accurate and complete data and forms are collected for all patients. Create and maintain patient charts, register new patients, and update patient data on the computer.
• Schedule patient appointments according to scheduling guidelines, appointment type, and time needed. Notify the appropriate Provider of all patient no-shows and cancellations. Adjust and update the schedule for cancellations, new patients, and recall appointments.
• Verify patient's insurance eligibility and obtain and file insurance documentation. Assist patients with questions regarding insurance plans.
• Review and respond to patients' questions in person, via phone, and patient portal systems.
• Perform routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments, and generating end-of-day reports.
• Review cash box receipts and reconcile cash box daily.
• Process referrals.
• Manage the recall process to include follow-up communication to patients for routine preventative care, treatment plan completion, and other appointments as needed.
• Ensure that clinic-generated documents are sent to the Health Information department and office-related clinic documents are filed in the patient's record.
• Create treatment plan estimates, review estimates with the patient, and collect upfront fees.

Qualifications

• Required Education: High School Diploma or General Education Diploma (GED).
• Preferred Experience: One year's experience in a dental, medical, or optometry office is preferred.
• Knowledge/Skills/Abilities: Ability to communicate in English/ Vietnamese, Cantonese, Mandarin, and Russian languages is preferred. To receive bilingual differential pay, you must demonstrate the ability to communicate at level 9 on a language proficiency scale. Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions. Ability to interact professionally with patients, providers, and staff. Basic proficiency with multiple computer programs, including Microsoft Outlook, Word, and Excel. Basic knowledge of medical terminology and healthcare billing insurance is preferred. Ability to deliver outstanding customer service.

About YVFWC
We serve over 197,000 patients across 28 medical clinics, 15 dental clinics, 11 pharmacies, and 49 program sites in two states. We are Level 3 Certified as a Patient-Centered Medical Home (PCMH). With integrated services including medical, dental, pharmacy, orthodontia, primary care nutritional counseling, autism screening, and primary care behavioral health, YVFWC's patient-centered model of care offers patients the full spectrum of care and shelter assistance, energy assistance, weatherization, HIV and AIDS counseling and testing, home visits, and four mobile medical/dental clinics.
Working at YVFWC
Working in our organization means being a passionate champion for those who have no voice. It means having the opportunity to work with underserved populations and with peers committed to the same work.
At Farm Workers Clinic

• We will consistently trust one another to work for the common good.
• We will foster integrity by demonstrating ethical behavior and insisting on doing what we say we will do.
• We will demonstrate transparency by being candid and truthful no matter the risk.
• We will create partnerships to strengthen ourselves and our community.
• We will fight for just treatment for all individuals.
• We will let joy in.
• We have the courage to be an agent of change and refuse anything short of excellence.

Our mission celebrates diversity. We are committed to equal-opportunity employment.
Contact us at jobs@yvfwc.org to learn more about this opportunity!