Overview:

CAPITOL HILL CLUB

ASSISTANT GENERAL MANAGER (AGM) JOB DESCRIPTION

Department: Administration

Job Title: Assistant General Manager (AGM)

REPORTS TO: General Manager (GM)

SUPERVISES: Executive Chef, Director of Banquets & Events, Dining Room & Grill Managers, Building Engineer, Housekeeping Supervisor

BASIC FUNCTION:

The Assistant General Manager (AGM) works closely with the General Manager (GM). Responsible for the general operation of staff functions relating to food and beverage, housekeeping, building engineering and ensures that all services exceed members’ and guests’ expectations. This individual is responsible for all aspects of the Clubhouse operation in the absence of the General Manager and performs specific tasks as requested by him/her. The AGM will oversee management and operations of clubhouse operations. He/she will work with the General Manager on annual budget formulation and will prepare all reports maximizing productivity in clubhouse operations. He/she implements employee policies and enforces rules and regulations. He/she will develop an awareness of the “club culture” and is responsible for the dissemination of hospitality, friendliness and goodwill among all members and guests. His/her goal is always to help members and guests enjoy the facilities and events of the club. Job Summary (Essential Functions). Serves as the Manager on duty as needed.

MAJOR DUTIES AND RESPONSOBILITIES:

MEMBER SERVICES

• Provides quality leadership and a positive upbeat image for club members, guests, and staff. Leads with the dictate to provide members and guests with premier service in and outside the Club.

• Oversees an exceptional high-quality operation featuring exemplary service.

• Addresses and resolves all member and guest complaints and suggestions, general service, employee attitude, maintenance, and presentation of the clubhouse operations.

• Is highly visible and maintains contact with the membership to assure maximum membership satisfaction.

• Key liaison for the wine advisory group and their monthly events.

• Lead on all organizational aspects of Member Holiday and Special Events, Easter, and Mother’s Day.

EMPLOYEE RELATIONS

• Oversees the recruiting, hiring, and developing clubhouse personnel. Oversees and implements a comprehensive and on-going training program complete with up-to-date training manuals, to ensure exceptional service in all parts of the club’s operation.

• Provides for training and future development of all subordinate managers and supervisors subject to budget approval by the General Manager. Instills the concept of Creating Great Memories in all employees. Continues to coach, counsel, and evaluate departmental staff.

• Provides quality leadership and a positive upbeat image of the club to staff, members, and guests.

• Ensures that a positive spirit and healthy working environment exists throughout the clubhouse, one that is free of safety risks and all forms of employee harassment.

• Maintains an effective communication program where employees are treated in a fair, firm, and consistent manner.

• Functions as an administrative and communication link between departments in the club.

• Guarantees that all direct reports and their employees are regularly trained and certified in areas that help guard the safety and well-being of members, guests and other employees including, but not limited to responsible alcohol service, safe food handling, etc.

• Helps to facilitate a team environment with morale, high standards, and efficient use of resources. The goal would be for Capitol Hill Club to be viewed as a premier place to work on Capitol Hill, the heart of DC.

FINANCIAL MANAGEMENT

• Works jointly with the Comptroller and General Manager to prepare the annual operating and capital budgets for all clubhouse operations, assists in managing and controlling the operations to attain the desired results.

• Monitors the budget each month and directs the taking of corrective action as necessary to assure that budget goals are attained.

• Provides input to all clubhouse personnel regarding annual budgets, capital spending plans, fiscal controls, and operational guidelines.

• Responsible for the approval of contracts, all labor cost payouts, and maintains them within the constraints of the budget and through close coordination with and approval from the General Manager and Comptroller.

• Monitors employee records to avoid overtime and maintain labor costs within budgetary guidelines.

• Ensures the adequate cash control procedures are followed, and that documentation for same is reported in an accurate and timely manner.

• Supervises the purchasing, receiving, safekeeping, and disbursement of operating supplies and equipment to maximize quality and profitability.

MANAGEMENT

• Understands and abides by Capitol Hill Club policies and departmental procedures. Suggests changes and may direct the implementation of change.

• Very “hands on” in all areas most importantly, leading the service team by example. Also, a very approachable individual, both to staff, members, and guests.

• Assures the Clubhouse is operated in accordance with all applicable local, state, and federal laws.

• Develops and maintains Standards of Operational Procedures for club functions.

• Observes safety and security regulations to protect the membership, guests, employees, and club assets.

• Attends meetings of senior management and carries out directives as a result of these meetings and any other requests of senior management.

• Disseminates information and coordinates activities between departments on a timely basis.

• Keeps the General Manager informed of all potential problems and activities related to the smooth operation of the clubhouse.

• Furthers his/her own continued development as a club management professional as a member of CMAA. With assistance and approval by the General Manager, participates in appropriate seminars/training programs, thereby enhancing his/her value and quality of services to Capitol Hill Club.

• A sharp eye for detail in the overall management of the housekeeping and building operations.

• A warm personality, a sense of humor, and the ability to work effectively with all levels of the internal staff and members.

EDUCATION AND WORK EXPERIENCE QUALIFICATIONS

• A college graduate in Hospitality or Business Administration is preferred and a minimum of five years of experience in a high volume, highly respected private clubs, resorts, hotels, or restaurants.

• A professional career track record of achievement and stability.

• Proven leadership qualities with demonstrated ability to direct, coordinate, and manage all facets of a club operation.

• An especially strong set of professional credentials in the broad hospitality areas.

• Extensive experience with a POS system. Jonas is preferred.

• An overriding sense of quality consciousness that pervades every part of the clubhouse operation. This includes a high quality, courteous and efficient staff.

• Sound and current knowledge of human resources practices.

• Strong communication skills, both in writing and speaking, with the ability to function effectively before a wide variety of groups. Communication with members, guests and visibility are highly important parts of his/her responsibilities.

JOB KNOWLEDGE, CORE COMPETENCIES, AND EXPECTATIONS:

• Ability to function as club’s General Manager during his/her absence.

• Knowledge of management requirements for housekeeping, engineering, maintenance and repair and security functions at the club.

• Must demonstrate appropriate analytical skills, attention to detail, organizational and project management skills.

• Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.

• Knowledge of and ability to perform required role in emergency situations.

• Maintains SERV Safe and ABRA certifications for themselves.

CLUB BENEFITS:

• Full-time position

• Pension benefits

• Healthcare including Medical, Dental, and Vision Benefits

• Paid Health Insurance Deductible

• Life Insurance, AD&D, Short and Long-term Disability

• Club issued cell phone.

• Eligible for discretionary bonuses

• Paid Federal Holidays including Day after Thanksgiving & Christmas Eve.

• Rate of pay commensurate with experience.

Job Types: Full-time, Part-time

Expected hours: 8 – 10 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 4 years

Restaurant type:

• Bar
• Casual dining restaurant
• Fine dining restaurant

Shift:

• 10 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Washington, DC 20003 (Required)

Ability to Relocate:

• Washington, DC 20003: Relocate before starting work (Required)

Work Location: In person