Dental Office Greeter: Front Desk Check-In

We are a privately owned General and Cosmetic Dental practice & full-service Orthodontic office in Roseville, and we're looking for a SUPER STAR Greeter and Check-in assistant for our front office. You will be the first impression for our patients, so cheerfulness and a welcoming attitude is a must. You must have outstanding customer service and the ability to deal efficiently with any patient concerns. A good sense of humor is a plus and doing your part to keep a positive and fun culture is a must! You will be responsible for marking patients as they arrive, answering phones, using messaging and email to communicate with patients, and monitoring wait times. The best candidate is a team player and willing assist in varying front office priorities as the business dictates.

Schedule

• Work an Alternative Workweek Schedule: 3x 10-hour shifts + 1x 8-hour shift per week. 38 hours worked each week, plus 3 Days off per week!

Benefits and Perks

• 401k with match, 4 paid holidays, PTO accrual, Dental discount, Medical Insurance, birthday and anniversary bonus, end of year bonus, happy hours, fun culture activities and dress-up days, occasional catered lunches and awesome team appreciation events, fig scrubs, 3 days off per week (work 3x10 and 1x8), NO weekends.

Responsibilities

• Greet patients and check them into their appointments
• Provide 5-star customer service
• Monitor wait times and be the conduit of communication between the patient and the clinical team.
• Collect payments and capture credit cards to save to the patient account
• Collect paperwork and follow up to ensure completion
• Answer phones in a timely manner
• Verify insurance benefits
• Make follow-up calls to ensure the schedule is full, productive and facilitates good flow
• Additional responsibilities as skill level allows and/ or the needs of the business dictate

Skills

• Experience working in a Dental Front Office/ Reception
• Hands on experience with office equipment (computers, printers, scanners, multi-line phone systems)
• Superior customer service skills
• Highly skilled at multi-tasking and highly organized
• Proficient with Google Suite
• Excellent communication and people skills
• Proficient in the English language. Bilingual is a plus!
• Experience with Open Dental is a plus

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Happy hour
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off

Schedule:

• 4x10
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Required)
• Dental office: 1 year (Preferred)
• Receptionist: 1 year (Preferred)

Work Location: In person