Demo Systems Administrator

at Zoom in Boise, Idaho, United States

Job Description

As a Demo Systems Administrator at Zoom, you will play a crucial role in showcasing our cutting-edge software solutions to potential clients. You will be responsible for setting up the environments used for product demonstrations, providing technical support during pre-sales activities, and ensuring a high-quality demo experience for our customers. Key responsibilities include:

Responsibilities

+ Systems Administration: Manage the Zoom and Microsoft 365 instances used for product demonstrations and technical labs. You'll need to be proficient in configuring and optimizing software settings across various SaaS platforms to showcase the full range of features and capabilities.

+ Scripting and Automation: Work with Demo Engineers and their developer skills to test and implement automation scripts to streamline system processes and enhance efficiency.

+ Demo Environment Management: This role will manage and support the environment used to demonstrate the Zoom platform in executive briefing centers, industry events, and sales calls with customers.

+ Technical Lab Environment Management: You'll also be responsible for provisioning and supporting the lab environments used to conduct technical workshops with Zoom partners and customers around the world.

+ Demo Support: Collaborate with the Global Architecture team to understand customer requirements and tailor product demonstrations accordingly. You'll work closely with Technical Sales Architects to prepare and configure environments to support the demo narratives they write for different scenarios, industries, and geographies.

+ Documentation: Create and maintain clear and comprehensive documentation for system configurations, automation scripts, and best practices.

+ Third-Party Integrations: Work to implement and support integrations with third-party platforms like Salesforce or ServiceNow that connect to the Zoom platform and products.

+ Collaboration: Works both independently and collaboratively with cross-functional teams while communicating project timelines to team members. You'll work closely with sales, solutions engineering, and product marketing to deliver experiences that amaze Zoom's prospects, customers, and partners.

+ Reporting and Analytics: Implement a system to track and measure system usage, impact, and performance. Ensure the availability of the platform for Zoom's Sales teams and customers.

+ Project Management: Manage business expectations and project deliverables like timelines and scope with stakeholders. Manage communications to deliver progress/status updates to executives and other project partners. Partition large and complex projects into reasonable phases with solvable tasks and clear timelines. Identify project risks and develop appropriate mitigation and contingency plans

Requirements

+ Bachelor's degree in Computer Science, Information Technology, or a related field preferred, but not required

+ 5+ years in a systems engineering or SaaS administration role

+ 3+ years of hands-on experience of managing Zoom and Microsoft 365 platforms

+ 3+ years of experience analyzing business requirements, researching solutions, and driving end to end project implementations

+ Experience managing the VMware Lab Platform

+ Experience managing Amazon Web Services (AWS) solutions, certifications preferred

+ Experience with Session Border Controllers from AudioCodes and Ribbon preferred, but not required

+ Has strong analytical and problem-solving skills, self-motivated, personable, with strong attention to detail

+ Ability to understand customer needs and effectively tailor product demonstrations

+ Experience and certifications in project and development methodologies such as AGILE and SCRUM

Salary Range or On Target Earnings:

Minimum:

$180,000.00

Maximum:

$288,000.00

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date:

04/26/24

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Information about Zoom's benefits is on our careers page here (https://explore.zoom.us/media/benefits\_brochure.pdf#page=40) . Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (https://careers.zoom.us/benefits) for more information.

About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment?We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

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